Keyboard keys are not working -100e Chromebook
Specific keys stop working or incorrect characters are displayed when typing -100e Chromebook
Specific keys stop working or incorrect characters are displayed when typing -100e Chromebook
Symptom
The 1,3,4,5,G,Z,C,V,B,Q,E,R,T,A,D,F keys may stop working, or when typing other keys, incorrect characters or actions may happen:
- "z" key outputs ZCVX
- "a" key tries to bookmark page
- "1" key outputs 1428709
Applicable Brands
Chromebook
Applicable Systems
100e Chromebook
Operating Systems
Chrome OS
Workaround
- Turn off Chromebook.
- Press and hold Refresh + tap Power .
- When Chromebook starts up, release Refresh .
- If the keyboard is not restored to normal operation, Reset your Chromebook to factory settings by performing a Powerwash.
If the above steps restore the keyboard to normal operation, report the problem to Google.
- Users: Report a problem or send feedback about Chrome OS
- Administrators: Contact Chrome Enterprise support
If the above steps do not restore the keyboard to normal operation, contact Lenovo Service for additional support.
Solution
Google will release a fix for this issue in a future Chromebook operating system update.
Upgrade to the current version of the operating system to see if the issue is resolved. For more information, see Update your Chromebook's operating system.
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