Keyboard keys are not working -100e Chromebook

Specific keys stop working or incorrect characters are displayed when typing -100e Chromebook

Tunnista laitteesi
Varmistaaksesi, että tämä sisältö koskee laitetta, josta tarvitset tietoja,anna sarjanumero tai valitse tuote. tai Selaa tuotteita

Specific keys stop working or incorrect characters are displayed when typing -100e Chromebook

Symptom

The 1,3,4,5,G,Z,C,V,B,Q,E,R,T,A,D,F keys may stop working, or when typing other keys, incorrect characters or actions may happen:

  • "z" key outputs ZCVX
  • "a" key tries to bookmark page
  • "1" key outputs 1428709

Applicable Brands

Chromebook

Applicable Systems

100e Chromebook

Operating Systems

Chrome OS

Workaround

  1. Turn off Chromebook.
  2. Press and hold Refresh Refresh + tap Power Power.
  3. When Chromebook starts up, release Refresh Refresh.

If the above steps restore the keyboard to normal operation, report the problem to Google.

If the above steps do not restore the keyboard to normal operation, contact Lenovo Service for additional support.

Solution

Google will release a fix for this issue in a future Chromebook operating system update.

Upgrade to the current version of the operating system to see if the issue is resolved. For more information, see Update your Chromebook's operating system.


Asiakirjan tunnus:HT507934
Alkuperäinen julkaisupäivä:02/11/2019
Viimeisin muokattu päivämäärä:07/03/2024