Description

Describes the Frequently Asked Question's (FAQ's) and troubleshooting for the ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com).

For more information on ThinkSmart Manager portal, ThinkSmart Manager mobile app, and the ThinkSmart Manager Service (TSMS), visit: ThinkSmart Manager platform.

Applicable Systems

• ThinkSmart Tiny
• ThinkSmart One
• ThinkSmart Core
• ThinkSmart Core Gen 2
• ThinkSmart Edition Tiny M920q (10T1)
• ThinkSmart Hub
• ThinkSmart Hub 500

For more information on ThinkSmart systems, visit: Lenovo Product Specifications Reference (psref.lenovo.com).

Frequently Asked Questions

• What is, and when to use the Manual Device Registration process during Add Device?
  • Click: Manual Device Registration process during "Add Device"
• How to change the Organization Name in the ThinkSmart Manager portal?
  • Click: How to change the Organization Name in the ThinkSmart Manager portal.
• How to change the Windows Administrator Password?
  • After the device has been added (claimed), select Configuration → Windows → Set Administrator Password, enter the current password and new password.
    
     

Troubleshooting

• Unable to claim a device due to incorrect Windows Administrator Password on Add a new device pop-up window.
  
  • Click: Unable to claim device due to incorrect Windows Administrator Password

• Unable to claim the device error appears within Add Device.
    
  • ​Click: Unable to claim (claiming issue) the device during "Add Device". 

• Service Availability error within Preparing Your Device.
  
  • Click: "Service Availability" error during "Preparing Your Device" process

• Software Update error during Preparing Your Device.
  
  • Click: "Software Update" error during "Preparing Your Device" process

• Issues, or unexpected behavior appears following a Windows update?
  • Ensure that ThinkSmart Manager 3.x version, or higher is installed. The latest ThinkSmart Manager version, click: ThinkSmart Management Service.
  • If ThinkSmart Manager 3.x is installed, reinstall the OS update setup.