ThinkSmart Core Gen 2 is a conference device designed for meeting solutions, and is certified and preloaded with Microsoft Teams Rooms (MTR), or Zoom Rooms to help employees connect, share and collaborate seamlessly and securely from wherever they may be working.
For more information, please visit Product Specifications Reference (PSREF).

ThinkSmart Core Gen 2 Configuration		Machine Type
	ThinkSmart Core Gen 2 MTR	12W6/12W7
	ThinkSmart Core Gen 2 Zoom	12W8/12W9
	ThinkSmart Core Gen 2 + ThinkSmart Controller Kit MTR	12WA/12WB
	ThinkSmart Core Gen 2 + ThinkSmart Controller Kit Zoom	12WC/12WD
	ThinkSmart Core Gen 2 + ThinkSmart Controller Full Room Kit MTR	12WJ/12WK
	ThinkSmart Core Gen 2 + ThinkSmart Controller Full Room Kit Zoom	12WL/12WM
	ThinkSmart Core Gen 2 + Lenovo IP Controller Kit MTR	12WE/12WF
	ThinkSmart Core Gen 2 + Lenovo IP Controller Kit Zoom	12WG/12WH
	ThinkSmart Core Gen 2 + Lenovo IP Controller Full Room Kit MTR	12WN/12WQ
	ThinkSmart Core Gen 2 + Lenovo IP Controller Full Room Kit Zoom	12WR/12WS

The product has a Serial Number (SN) on the label. Click here to find the SN location.
Use the SN to look up your Warranty, click: Warranty Lookup, or watch our video Lenovo Support - Warranty Status
Depending on the product configuration, ThinkSmart Core 2 supports:

Lenovo:
Supports hardware repair, device recovery, Frequently Asked Question's (FAQ's), and How-To use.
Find more resource here:

• Product User Guide: Advanced Deployment Guide
• FAQs: ThinkSmart Core Gen 2: Frequently Asked Questions (FAQs)
• ThinkSmart Manager services might be available on your device, learn more about ThinkSmart Manager

Microsoft:
Supports Microsoft Teams Rooms (MTR) software and other Microsoft components obtained through their licensing agreements.
Contact your local Microsoft sales representative to get support with any software related issues, or access Microsoft - Contact us
Additional Microsoft resources includes:

• Microsoft Teams admin documentation
• Microsoft Teams Rooms
  • Microsoft Teams Rooms - Maintenance and Operations
    • Microsoft Team Rooms - Switching to Admin Mode and back when the Microsoft Teams Rooms app is running
• Microsoft Support
  • Microsoft Teams Rooms Help
  • Microsoft Teams Rooms Known issues
  • Microsoft Teams Release Notes
• Microsoft Teams Blog

Zoom:
Supports Zoom Rooms, and other Zoom Rooms components obtained through their licensing agreements.
Additional Zoom resources includes:

• Zoom Rooms and Workspaces Support
  • Zoom Help Center: Getting Started with Zoom Rooms
  • Zoom Help Center: Zoom Rooms User Guide
  • Zoom Rooms Release Notes
• Zoom Community

The following identifies how to update the various drivers and software.

Lenovo Diagnostics - UEFI Bootable is embedded within the ThinkSmart Core 2. Visit here for more information.

Method: Press F12 during initial power-on when Lenovo logo screen appears.

To recover, and reimage the device, use the Lenovo Digital Download Recovery Service (DDRS).
The reimage includes:

• Windows IoT
• ThinkSmart Manager Service (TSMS)
• Microsoft Teams Rooms or Zoom Rooms

For more information, visit:

• Lenovo Lenovo Digital Download Recovery Service (DDRS): Download the files needed to create a Lenovo USB Recovery key
• [Video] How to create a Recovery USB Key with Lenovo Digital Download Recovery Service (DDRS)

To start the Lenovo DDRS process, visit: Lenovo Recovery Media