ThinkSmart Tiny Kit: Basic (12XH, 12XJ) - Service and Support Overview
ThinkSmart Tiny Kit : Basic (12XH, 12XJ) - Service and Support Overview
ThinkSmart Tiny Kit : Basic (12XH, 12XJ) - Service and Support Overview
Describes the ThinkSmart Tiny (12XH, 12XJ), and how to obtain support.
Overview
Lenovo ThinkSmart Tiny Kit elevates your meeting room into a productive, hassle-free Microsoft Teams Rooms (MTR), and integrates seamlessly with Office 365. Attendees can enjoy an inclusive collaboration space equipped with optimal audio, video, and native Microsoft apps - all while freeing up their laptops. Featuring a purpose-built compact compute and Lenovo ThinkSmart Controller, it turns any meeting room into an easy-to-manage workspace, so everyone can focus on the agenda at hand.
- Upgrade small meeting spaces into MTRs with minimal investment.
- Test drive the solution to determine if it fits into your technology ecosystem.
- Get a consistent user and technology experience with certified Teams devices.
- Maximize security with MTR on Windows 11 and ThinkSmart Manager.
- Enterprise-grade features, security, and quality.
ThinkSmart Tiny Kit offers an economical way to turn small spaces into MTR and underutilized, low-tech rooms into immersive, collaborative meeting spaces—while staying within budget.
Shipment Group - What is in the box
The following table lists the components that are included within the shipment package:
ThinkSmart Tiny: Basic |
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ThinkSmart Tiny |
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HDMI Ingest Dongle with screw | ||
AC adaptor 90W,100-240Vac,3P | ||
WiFi6e external antenna_LUX |
Photos
ThinkSmart Tiny Kit: Basic |
Finding the Serial Number (SN)
ThinkSmart Tiny unit serial number can be found by one of the following:
- Printed label on the ThinkSmart Tiny device
- Windows 10 IoT Administrator Account
- ThinkSmart Manager portal
Printed Label on the ThinkSmart Tiny unit
The serial number is on the printed product label on the bottom of the ThinkSmart Tiny unit.
Windows 10 IoT Adminstrator (Admin) Account
Use the following steps:
- Open the Command Prompt by pressing the Windows Key on the keyboard.
- Press the X key.
- Select Command Prompt (Admin) on the menu.
- On the keyboard, enter the following command: wmic bios get serialnumber
The serial number appears on the screen.
ThinkSmart Manager portal
If the the device has been added to ThinkSmart Manager (https://portal.thinksmart.lenovo.com), follow these steps:
- From Home, select Device Manager, then select Devices.
- Select the device, and the following appears.
Drivers and Software Updates
The following identifies how to update the various drivers and software.
Component | Update Source and Recommended Sequence |
ThinkSmart Tiny: Drivers, BIOS, Firmware | From Lenovo Technical Support (support.lenovo.com) update all drivers, BIOS and Firmware. For more information, visit: [Video] How to download and install a driver from Lenovo Support Website. Notes:
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Windows 11 IoT OS | From Microsoft, update all drivers via Windows Update. Visit: |
Lenovo Support Resources
Lenovo support resources includes:
- ThinkSmart Tiny Kit - Setup Guide
- ThinkSmart Tiny Kit - Regulatory Notices
- ThinkSmart Tiny Kit - Advanced Deployment Guide
- ThinkSmart Tiny Kit - Hardware Maintenance Manual (English)
- ThinkSmart Tiny Kit - Generic Safety and Compliance Notices
- ThinkSmart Tiny Kit - Frequently Asked Questions (FAQ's) and Troubleshooting
For additional support options on contacting Lenovo, visit support.lenovo.com. Enter the system serial number (SN), and select Contact Us.
Lenovo Diagnostics
Lenovo Diagnostics UEFI Bootable is embedded within the ThinkSmart Tiny. To create a flash disk, click: Create Bootable USB with UEFI Diagnostics.
Lenovo Diagnostics requires a USB keyboard, mouse, and external display.
Method One: Press F12 during initial power-on when Lenovo logo screen appears:
- Press the F12 during the start sequence. The Setup Drive Menu appears.
- Move to App Menu, then select Lenovo Diagnostics.
Method Two: To access diagnostics immediately, press F10 during initial power-on when Lenovo logo screen appears:
For more information, including the user guide, visit:
Recovery and Reimage
- To recover, and reimage the ThinkSmart Tiny, use the following: Lenovo Digital Download Recovery Service (DDRS)
- To recover, and reset the ThinkSmart Tiny using Microsoft Teams Rooms: Use the Microsoft Teams Rooms recovery tool
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