ThinkSmart Tiny Kit: Basic (12XH, 12XJ) - Service and Support Overview

ThinkSmart Tiny Kit : Basic (12XH, 12XJ) - Service and Support Overview

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ThinkSmart Tiny Kit : Basic (12XH, 12XJ) - Service and Support Overview

ThinkSmart Tiny

Describes the ThinkSmart Tiny (12XH, 12XJ), and how to obtain support.

Overview

Lenovo ThinkSmart Tiny Kit  elevates your meeting room into a productive, hassle-free Microsoft Teams Rooms (MTR), and integrates seamlessly with Office 365. Attendees can enjoy an inclusive collaboration space equipped with optimal audio, video, and native Microsoft apps - all while freeing up their laptops. Featuring a purpose-built compact compute and Lenovo ThinkSmart Controller, it turns any meeting room into an easy-to-manage workspace, so everyone can focus on the agenda at hand. 

  • Upgrade small meeting spaces into MTRs with minimal investment. 
  • Test drive the solution to determine if it fits into your technology ecosystem. 
  • Get a consistent user and technology experience with certified Teams devices. 
  • Maximize security with MTR on Windows 11 and ThinkSmart Manager.
  • Enterprise-grade features, security, and quality. 

ThinkSmart Tiny Kit offers an economical way to turn small spaces into MTR and underutilized, low-tech rooms into immersive, collaborative meeting spaces—while staying within budget.

Shipment Group - What is in the box

The following table lists the components that are included within the shipment package:

ThinkSmart Tiny: Basic
(12XH, 12XJ)

ThinkSmart Core System device

ThinkSmart Tiny

HDMI Ingest Dongle with screw
AC adaptor 90W,100-240Vac,3P
WiFi6e external antenna_LUX

Photos

ThinkSmart Tiny Kit: Basic
ThinkSmart TinyThinkSmart Tiny back view 

With braket

Finding the Serial Number (SN)

ThinkSmart Tiny unit serial number can be found by one of the following:

  • Printed label on the ThinkSmart Tiny device
  • Windows 10 IoT Administrator Account
  • ThinkSmart Manager portal
Printed Label on the ThinkSmart Tiny unit

The serial number is on the printed product label on the bottom of the ThinkSmart Tiny unit.
Tiny SN location

Windows 10 IoT Adminstrator (Admin) Account

Use the following steps:

  1. Open the Command Prompt by pressing the Windows Key on the keyboard.
  2. Press the X key.
  3. Select Command Prompt (Admin) on the menu.
  4. On the keyboard, enter the following command: wmic bios get serialnumber
    The serial number appears on the screen.
    Serial Number
ThinkSmart Manager portal

If the the device has been added to ThinkSmart Manager (https://portal.thinksmart.lenovo.com), follow these steps:

  1. From Home, select Device Manager, then select Devices.
  2. Select the device, and the following appears.
    ThinkSmart Device Serial Number

Drivers and Software Updates

The following identifies how to update the various drivers and software.

Note: Windows features an on-screen keyboard when used with a touch controller. However, for ease-of-use, Lenovo recommends a USB keyboard, mouse, and external display.
Component Update Source and Recommended Sequence
ThinkSmart Tiny: Drivers, BIOS, Firmware From Lenovo Technical Support (support.lenovo.com) update all drivers, BIOS and Firmware. For more information, visit: [Video] How to download and install a driver from Lenovo Support Website.
 
Notes:
Windows 11 IoT OS From Microsoft, update all drivers via Windows Update. Visit:

Lenovo Diagnostics

Lenovo Diagnostics UEFI Bootable is embedded within the ThinkSmart Tiny. To create a flash disk, click: Create Bootable USB with UEFI Diagnostics.
Lenovo Diagnostics

Lenovo Diagnostics requires a USB keyboard, mouse, and external display.

Note: For more information, refer to the ThinkSmart Tiny Kit Hardware Maintenance Manual (English).
Method One: Press F12 during initial power-on when Lenovo logo screen appears:
  • Press the F12 during the start sequence. The Setup Drive Menu appears.
    Startup Device
  • Move to App Menu, then select Lenovo Diagnostics.
    App Menu
Method Two: To access diagnostics immediately, press F10 during initial power-on when Lenovo logo screen appears:

Lenovo Diagnostics

For more information, including the user guide, visit:

Recovery and Reimage


Document ID:HT516802
Original Publish Date:09/13/2024
Last Modified Date:02/07/2025