Symptom

User is unable to claim a device due to incorrect Windows Administrator Password on Add Device popup window.

This occurs when the Windows Administrator Password is incorrectly entered, or the administrator does not have privileges to:

• Access the computer from the network
• Log in to the device locally

For more information on ThinkSmart Manager portal, ThinkSmart Manager mobile app, and the ThinkSmart Manager Service (TSMS), visit: ThinkSmart Manager.

Applicable Systems

• ThinkSmart One
• ThinkSmart Core
• ThinkSmart Edition Tiny M920q
• ThinkSmart Hub
• ThinkSmart Hub 500

Solution

Log on to the device as an Admin to make changes.

Use the following steps:

1. Click the More option with the 3 dots on the Team Rooms app.

2. Select Settings on the right sliding pane.

3. Enter the Admin password for the device and click Yes.

4. Select Windows Settings from the Settings page.

5. Enter Admin credentials for the device and press the Enter key to log in as an Administrator.

6. Type Edit group policy in windows search.

7. Click the Edit group policy from the windows search results, to see Local Group Policy Editor.

8. Expand Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> User Rights Assignment. See Administrators in the Access this computer from network policy.

9. See Administrators in the Allow log on locally policy.

10. If Administrators are not seen in steps 8 or 9, use the following steps to update the related policy(ies).

Steps to add Administrators to Access computer from the network policy:

11. Right-click Access computer from the network to see Properties. Select Properties.

12. Select Add User or Group…

13. The Select Users or Groups window is displayed. Select Object Types.

14. The Object Types window is displayed. Select Groups and click OK.

15. Click Find Now.

16. Select Administrators.

17. Select OK on Select Users or Groups.

18. Select OK on Access this computer from the network properties.

19. Confirm by clicking Yes.

20. You can see Administrators added to the selected policy.

Steps to add Administrators to Allow log on locally policy.

21. Right-click Allow log on locally and select Properties. Follow steps 12 to 21 to add Administrators to Allow log on locally.

22. Close the Local Group Policy Editor.

23. Click Windows Start -> Power -> Restart to restart the device.

24. Once the device reboots, initiate claim on the ThinkSmart Manager console for this device.

Related Articles

• Popular Topics: Tips for PC's
• Popular Topics: Windows 11, 10