ThinkSmart Hub is a purpose-built conference room device which includes the [Downloads] ThinkSmart Manager Service (TSMS). The ThinkSmart Hub hardware is designed by Lenovo, and the software is supplied by Unified Communications (UC) companies.

ThinkSmart Hub configurations:

• ThinkSmart Hub - Microsoft Teams Rooms: 11H0, 11H1
• ThinkSmart Hub - Zoom Rooms: 11H2, 11H3

For more information, click: Product Specifications Reference (PSREF): ThinkSmart Hub

Watch our videos:

• Using Microsoft Teams on a Windows-based ThinkSmart device
• Using Zoom Rooms on a Windows-based ThinkSmart device
• ThinkSmart Hub - How to setup the ThinkSmart Hub

ThinkSmart Core unit serial number can be found by one of the following:

• Printed label on the ThinkSmart Hub device
• Windows IoT Administrator Account
• ThinkSmart Manager

Printed Label on the ThinkSmart Hub device

The serial number is on the printed product label on the bottom of the ThinkSmart Hub device.

Windows IoT Administrator (Admin) Account

Use the following steps:

1. Open the Command Prompt by pressing the Windows Key on the keyboard.
2. Press X key.
3. Select Command Prompt (Admin) on the menu.
4. On the keyboard, enter the following command: wmic bios get serialnumber

This serial number appears on the screen.

ThinkSmart Manager

If the the device has been added to the ThinkSmart Manager (portal.thinksmart.lenovo.com), follow these steps:

1. From Home, select Device Manager, then select Devices.
2. Select the device, and the following appears.
   

ThinkSmart Hub is supported based on the following:

• Lenovo: Supports hardware repair, device recovery, Frequently Asked Question's (FAQ's), and How-To use.
• Microsoft: Supports Microsoft Teams Rooms (MTR) software, and other Microsoft components obtained through their licensing agreements.
• Zoom: Supports Zoom, and other Zoom components obtained through their licensing agreements.

Microsoft Teams Rooms License

Zoom Rooms License

A Zoom Room license is available from Zoom, or a Zoom account representative.

The following identifies how to update the various drivers and software.

Note: Windows features an on-screen keyboards when used with a touch controller. However, for ease-of-use, Lenovo recommends a USB keyboard, mouse and external display.

Lenovo support resources includes:

• ThinkSmart Hub:
  • [Video] ThinkSmart Hub - How to setup the ThinkSmart Hub
  • ThinkSmart Hub - User Guide
  • ThinkSmart Hub - Deployment Guide for all Unified Communcations (UC) Platforms (English)
  • ThinkSmart Hub - Configuration Guide for Microsoft Teams Rooms (English)
  • ThinkSmart Hub - Configuration Guide for Zoom Rooms (English)
  • Recommended deployment process for Windows-based Lenovo ThinkSmart devices
  • Using the Windows Administrator Account, and Administrator Password on a ThinkSmart device or the ThinkSmart Manager portal
  • ThinkSmart Hub - Safety, Warranty and Setup Guide
  • ThinkSmart Hub - Frequently Asked Questions
  • ThinkSmart Hub - Hardware Maintenance Manual (English)
  • Symptom and the recommended service parts replacement information for service personnel - ThinkSmart Hub
  • FAQ's and Troubleshooting:
    • ​Microsoft Teams Rooms (MTR) has blank screen, may freeze, become unresponsive, or no response on the ThinkSmart device - Attaching an HDMI EDID Emulator
    • White lines, mosaic lines appear on the touch display
    • ThinkSmart Hub - Configuration Guide for Microsoft Teams Rooms (English)
    • ThinkSmart Hub - Configuration Guide for Zoom Rooms (English)
• ThinkSmart Manager:
  • ThinkSmart Manager: Streamline your smart collaboration device management with one console
  • [Video] ThinkSmart Manager Overview
• Microsoft Teams Rooms:
  • [Video] Using Microsoft Teams on a Windows-based ThinkSmart device
  • [Video] Microsoft Teams Rooms (MTR): Ad Hoc Meeting feature
  • [Video] Microsoft Teams Rooms (MTR): Make a Conference Call feature
  • [Video] Microsoft Teams Rooms (MTR): How to Join a Meeting feature
  • [Video] Microsoft Teams Rooms (MTR): Make a Phone Call feature
  • [Video] Microsoft Teams Rooms (MTR):Project and Switch Presentations feature
• Zoom Rooms:
  • [Video] Using Zoom Rooms on a Windows-based ThinkSmart device

When using the embedded Microsoft Windows IOT Enterprise operating system, the ThinkSmart Hub solution requires a proper Microsoft Teams Room infrastructure deployment.

An account name and password is required for each ThinkSmart Hub device, Office 365 admin console, or Microsoft SFB and Exchange server.

Consult Microsoft's licensing information on licensing, configuration, and Microsoft Teams Rooms (MTR) by visiting Microsoft Teams Rooms.

For assistance with other Microsoft products related to the ThinkSmart Hub, access Microsoft - Contact us and use the virtual assistant to enter your topic. The virtual assistant will also allow you to connect with a person directly. As an option, you could also contact your local Microsoft sales representative to get support with any software related issues. For additional information on Microsoft resources, visit: Skype Help

Additional Microsoft resources includes:

• Microsoft Teams admin documentation
  • Microsoft Teams Rooms
• Microsoft Support
  • Microsoft Teams Rooms Help
  • Microsoft Teams Rooms Known issues
  • Microsoft Teams Release Notes
• Microsoft Teams Blog
• Microsoft Support

Zoom resources includes:

• Zoom Rooms and Workspaces Support
  • Zoom Help Center: Getting Started with Zoom Rooms
  • Zoom Help Center: Zoom Rooms User Guide
  • Settings and Configuration for Zoom Rooms
  • Zoom Rooms Features
  • Troubleshooting Zoom Rooms
  • Zoom Rooms Release Notes
• Zoom Community

Lenovo Diagnostics UEFI Bootable is embedded within the ThinkSmart Hub. To create a flash disk, click: Create Bootable USB with UEFI Diagnostics.

Lenovo Diagnostics requires a USB keyboard, mouse and external display.

Method Two: To access diagnostics immediately, press F10 during initial power-on when Lenovo logo screen appears

For more information, including the user guide, visit:

• Lenovo Diagnostics Solutions: Overview
• Lenovo Diagnostics Solutions: Downloads

To recovery and reimage the ThinkSmart Core, use the Lenovo Digital Download Recovery Service (DDRS).

The reimage includes:

• Windows IoT
• [Downloads] ThinkSmart Manager Service (TSMS) device client
• Microsoft Teams Rooms or Zoom Rooms
  • 11H0, 11H1: ThinkSmart Hub - Microsoft Teams Rooms
  • 11H2, 11H3: ThinkSmart Hub - Zoom Rooms

For more information, visit

• Lenovo Lenovo Digital Download Recovery Service (DDRS): Download the files needed to create a Lenovo USB Recovery key
• [Video] How to create a Recovery USB Key with Lenovo Digital Download Recovery Service (DDRS)

To start the Lenovo DDRS process, visit: Lenovo Recovery Media

Describes the recommended service parts based on the symptom. To learn more, click: Symptom and the recommended service parts replacement information for service personnel - ThinkSmart Hub.