Symptom

After the system is upgraded to Windows 10, the following Dolby Advanced Audio error message may appear:

Unable to start the Dolby audio driver. Please restart the computer or reinstall the driver if the problem persists.

Applicable Brands

ThinkPad

Operating Systems

Microsoft Windows 10

Limitations

This issue may occur after upgrading to Microsoft Windows 10.

Solution

Uninstall the original audio driver and install the latest Windows 10 audio from Lenovo Support Site.

How to uninstall the audio driver:

1. Search for and select Control Panel.
   
2. Select Programs and Features.
   
3. Locate and find Realtek High Definition Audio, Conexant SmartAudio, or the IDT High Definition Audio driver.
4. Select the driver from the list, select Uninstall, and then reboot.
   

How to reinstall the audio driver:

Option 1: Lenovo Vantage

• Download drivers automatically using Lenovo Vantage.
• [Video] How to get the latest drivers and BIOS with Lenovo Vantage

Option 2: Lenovo System Update

• Download drivers automatically using Lenovo System Update. Download Lenovo System Update
• Watch our video: How To Navigate And Download Lenovo Software Or Drivers from Support Site.

Option 3: Lenovo Support Site

1. Open Lenovo Support site. Key in your product name.
2. On the product page, click Drivers & Software.
   
3. Select Drivers under Manual Update.
4. Select Audio.
5. Download the Windows 10 audio driver.
6. Click the .exe file then follow the on-screen instructions to install.

Note: If the issue still persists after using the previous steps, please check Windows Support Center - Windows 10 to determine whether the system is supported with Windows 10.

Related Articles

• [Video] What is a driver?
• [Video] How to get the latest drivers and BIOS with Lenovo Vantage
• Popular Topics: Sound, Audio, Dolby​
• Popular Topics: Tips for PC's
• Windows Support Center
• Lenovo Vantage: Using your PC just got easier