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Dolby Advanced Audio "Unable to start the Dolby audio driver." error message in Windows 10 - ThinkPad

Dolby Advanced Audio "Unable to start the Dolby audio driver." error message in Windows 10 - ThinkPad

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Dolby Advanced Audio "Unable to start the Dolby audio driver." error message in Windows 10 - ThinkPad

Symptom

After the system is upgraded to Windows 10, the following Dolby Advanced Audio error message may appear:

Error message

Unable to start the Dolby audio driver. Please restart the computer or reinstall the driver if the problem persists.

Applicable Brands

ThinkPad

Operating Systems

Microsoft Windows 10

Limitations

This issue may occur after upgrading to Microsoft Windows 10.

Solution

Uninstall the original audio driver and install the latest Windows 10 audio from Lenovo Support Site.

How to uninstall the audio driver:

  1. Search for and select Control Panel.
    Control Panel
  2. Select Programs and Features.
    Programs and Features
  3. Locate and find Realtek High Definition Audio, Conexant SmartAudio, or the IDT High Definition Audio driver.
  4. Select the driver from the list, select Uninstall, and then reboot.
    Uninstall

How to reinstall the audio driver:

Option 1: Lenovo Vantage

Option 2: Lenovo System Update

Option 3: Lenovo Support Site

  1. Open Lenovo Support site. Key in your product name.
  2. On the product page, click Drivers & Software.
    Drivers and Software
  3. Select Drivers under Manual Update.
  4. Select Audio.
  5. Download the Windows 10 audio driver.
  6. Click the .exe file then follow the on-screen instructions to install.

Note: If the issue still persists after using the previous steps, please check Windows Support Center - Windows 10 to determine whether the system is supported with Windows 10.


Document ID:HT104069
Original Publish Date:09/01/2015
Last Modified Date:11/19/2024