ThinkSmart One and ThinkSmart Controller Kit - Service and Support Overview

ThinkSmart One

ThinkSmart One

ThinkSmart One

 

Describes the ThinkSmart One, and how to obtain support. 

ThinkSmart One Machine Types
ThinkSmart One and ThinkSmart Controller Kit: Microsoft Teams Rooms 12BS, 12BT
ThinkSmart One and ThinkSmart Controller Kit: Zoom Rooms 12BU, 12BV

For information about other ThinkSmart Core configurations, visit: ThinkSmart Core and ThinkSmart One Configurations.

Overview

ThinkSmart One all-in-one (AIO) bar is the world’s first running Windows IoT Enterprise and powered by an embedded 11th Gen Intel® Core™ processor with vPro® technology.

It is designed for small to medium meeting rooms or dedicated home office spaces. Supporting familiar video conferencing applications such as Microsoft Teams Rooms or Zoom Rooms, and featuring eight microphone arrays with echo and noise cancellation, 15-Watt stereo speakers and an integrated high-resolution camera with wide field of view, ThinkSmart One offers an exceptional audio-visual experience.

Note: It is recommended to disable AI features like Automated Zoom, Speaker Tracking, and Whiteboard Detection when using Microsoft Teams Room's Cloud IntelliFrame.

Summary:

  • Exceptional and flexible experience from an all-in-one device that includes audio-visuals and compute built into the bar, wall mount option, and an easy-to-use separate touch screen controller.
  • Innovative and scalable through multiple input and output ports including HDMI and USB, as well as 2 x RJ45, one of which features Power over Ethernet (PoE) for more adaptability.
  • Immersive audio-visuals that feature eight microphones with 180-degree coverage, an FHD camera with 100-degree horizontal field-of-view, and stereo speakers with a usable range in excess of eight meters (approximately 26 feet).
  • Easy to manage through the included controller, or remotely managed through ThinkSmart Manager Service (TSMS).

Lenovo offers Smart Collaboration deploy and maintain service. For more information, click: Lenovo Smart Collaboration Deploy and Maintain Professional Services.

Shipment Group - What is in the box

ThinkSmart One and ThinkSmart Controller Kit
Microsoft Teams Rooms (12BS, 12BT)

ThinkSmart One and ThinkSmart Controller Kit
Zoom Rooms (12BU, 12BV)

ThinkSmart One

ThinkSmart One device
Powered using the AC Adapter and power cord

Touch Controller   

ThinkSmart Touch Controller
Connects to the ThinkSmart One device with a 10-meter (32.8-feet) USB Type-C Cable

AC Adapter and Power Cord (1)
10-meter (32.8 feet) USB-C to USB-C Cable
Connects the ThinkSmart Touch Controller to the ThinkSmart One device
Zero-Degree Wall Bracket and Ten-Degree Wall Bracket
User Manuals and Publications

For more information, click the following:

Photos and Videos

ThinkSmart One

ThinkSmart One

 

ThinkSmart One

 

ThinkSmart One

 

ThinkSmart Touch Controller - Microsoft Teams Rooms

touch controller       Touch Controller

ThinkSmart Touch Controller - Zoom Rooms

ThinkSmart Controller Zoom Rooms   ThinkSmart Controller Zoom Rooms


touch Controller touch controller

  • Integrated IR sensors
  • USB-C Connectivity (attaches to ThinkSmart One with the 10-meter USB-C cable)
  • 3.5 mm Headphone Jack
  • Security Cable Lock Slot
  • Screen Specifications:
    • 10.1-inch
    • 16:10 Aspect Ratio
    • 1280 x 800 resolution
    • 10 Point touch
    • Anti-Fingerprint, Anti-Glare

 

Finding the Serial Number (SN)

ThinkSmart One serial number can be found by one of the following:

  • Printed label on the ThinkSmart One device
  • Windows IoT Administrator Account
  • ThinkSmart Manager portal

Notes:

  • ThinkSmart Touch Controller: The label does not include a serial number.

Printed label on the ThinkSmart One unit

The serial number is on the printed product label at the back of the ThinkSmart One.

Windows IoT Administrator (Admin) Account

Use the following steps:

  1. Open the Command Prompt by pressing the Windows Key on the keyboard.
  2. Press X key.
  3. Select Command Prompt (Admin) on the menu.
  4. On the keyboard, enter the following command: wmic bios get serialnumber

This serial number appears on the screen.

Serial Number

ThinkSmart Manager portal

If the the device has been added to the ThinkSmart Manager (portal.thinksmart.lenovo.com), follow these steps:

  1. From Home, select Device Manager, then select Devices.
  2. Select the device, and the following appears.
    ThinkSmart Manager device serial number

Customer Support: Lenovo, Microsoft, Zoom

ThinkSmart One is supported based on the following:

  • Lenovo: Supports hardware repair, device recovery, Frequently Asked Question's (FAQ's), and How-To use.
  • Microsoft: Supports Microsoft Teams Rooms (MTR) software, and other Microsoft components obtained through their licensing agreements.
  • Zoom: Supports Zoom Rooms, and other Zoom Rooms components obtained through their licensing agreements.

Drivers and Software Updates

The following identifies how to update the various drivers and software.

Note: Windows features an on-screen keyboards when used with a touch controller. However, for ease-of-use, it is recommended to use a USB keyboard, mouse and external display.
Controller

 

Component Update Source and Recommended Sequence
ThinkSmart One: Drivers, BIOS, Firmware From Lenovo Technical Support (support.lenovo.com) to update all drivers, BIOS and Firmware. For more information, visit: [Video] How to download and install a driver from Lenovo Support Website.
 
Notes:
Windows IoT From Microsoft. Update all drivers via Windows Update, visit:
Microsoft Teams Rooms From the Microsoft Store, or via the PowerShell. For more information, visit:
Zoom Rooms From the Zoom Portal. For more information, visit:
Lenovo ThinkSmart Manager Service (TSMS) From [Downloads] ThinkSmart Manager Servics (TSMS). For more information, visit:

 

Lenovo Support Resources (Deployment, FAQ, Troubleshoot, ThinkSmart Manager, ThinkSmart Cam Control App)

Lenovo support resources includes:

For additional support options on contacting Lenovo, visit support.lenovo.com. Enter the system serial number (SN), and select Contact Us.

Microsoft Support Resources

When using the embedded Microsoft Windows 10 IOT Enterprise operating system, users need to define account names and passwords for each device, and get an Office 365 license. Consult Microsoft's licensing information on licensing, configuration, and Microsoft Teams Rooms (MTR) by visiting Microsoft Teams Rooms.

For assistance with other Microsoft products, access Microsoft - Contact us and use the virtual assistant to enter your topic. The virtual assistant will also allow you to connect with a person directly. As an option, you could also contact your local Microsoft sales representative to get support with any software related issues. For additional information on Microsoft resources, visit: Skype Help

Additional Microsoft resources include:

Lenovo Diagnostics

Lenovo Diagnostics - UEFI Bootable is embedded within the ThinkSmart One. To create a flash disk, click: Create Bootable USB with UEFI Diagnostics.

Lenovo Diagnostics

Note: For ease-of-use, it is recommended to use a USB keyboard, mouse, and external display.

 

Method One: Press F12 during initial power-on when Lenovo logo screen appears

Press the F12 during the start sequence. The Setup Drive Menu appears.
Startup Device

Move to App Menu, then select Lenovo Diagnostics.
App Menu
The following appears.

Lenovo Diagnostics

Method Two: To access diags immediately, press F10 during initial power-on when Lenovo logo screen appears

Lenovo Diagnostics

For more information, including the user guide, visit:

Recovery and Reimage

To recover, and reimage the ThinkSmart One, use the Lenovo Digitial Download Recovery Service (DDRS).

The reimage includes:

For more information, visit

To start the Lenovo DDRS process, visit: Lenovo Recovery Media

Symptom and the recommended service parts replacement information for service personnel

Describes the recommended service parts replacement based on the symptom for a ThinkSmart One for service personnel. For more information, click: Symptom and the recommended service parts replacement information for service personnel – ThinkSmart One.


Dokument-ID:HT514061
Ursprungligt publiceringsdatum:07/28/2022
Senast ändrad den:01/30/2025