Controller failure with 7-segment display showing code 94 or OF - Lenovo ThinkSystem DE Series Storage Arrays

Controller failure with 7-segment display showing code 94 or OF - Lenovo ThinkSystem DE Series Storage Arrays

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Controller failure with 7-segment display showing code 94 or OF - Lenovo ThinkSystem DE Series Storage Arrays

Symptom

Users may see a controller failure with the 7-segment display showing code 94 or OF.

Affected Configurations

The system may be any of the following Lenovo servers:

  • Lenovo ThinkSystem DE Series Storage Arrays, model All

This tip is not software specific.

This tip is not option specific.

The system has the symptom described above.

Solution

This is a hardware fault with the 12GB SAS HIC installed in the controller. In this case, the SAS HIC card needs to be replaced.

If the failure persists after replacing the HIC, follow the guidelines:

  1. Remove the controller and confirm the HIC is seated properly.
  2. In the case that hardware failure persists with 7-segment code of 94 or OF, perform a controller and HIC replacement.
    Replace both parts at the same time to avoid propagating damage if any.

(where HIC = Host Interface Card)


Alias Id:102839
Document ID:HT512083
Original Publish Date:03/24/2021
Last Modified Date:03/25/2021