What’s International Warranty Service (IWS)?

• International Warranty Service (IWS) enables customers who travel with, or relocate any IWS-eligible Lenovo machine type to receive warranty service in any country where their machine type is announced and sold and supported by Lenovo or a Lenovo authorized reseller under Lenovo Limited Warranty and/or the destination country Warranty Services Agreement.
• The length of International Warranty Service is based upon the original warranty period assigned in the country of origin where the machine type was first sold by Lenovo or a Lenovo authorized reseller.
• The phone support languages are listed on the IWS contact list and the method of service will be determined by the destination country. For customers who have on-site base warranty, on-site service will be delivered where it is available.
• Some service and/or parts may not be available in all countries. Lenovo or a Lenovo authorized reseller may repair or replace the products or the parts with comparable Lenovo products or parts that comply with local standards. For example, if the product was purchased with a Japanese keyboard, and service request is submitted in US, Lenovo may replace with a US keyboard upon your agreement.
• Some countries may have fees and restrictions that apply at the time of service such as packaging, shipping and handling fees. You will be advised of your responsibility to pay these fees at the time of service.
• For Think products and Lenovo branded Notebooks, if a customer has purchased warranty extension in the original country of hardware purchase to extend the Lenovo base warranty offered with a machine type, IWS will provide coverage until the end of purchased warranty extension.

What’s not covered?

• To comply with Microsoft's licensing regulations, the International Warranty Service (IWS) does not cover software-related issues. It’s highly recommended to backup your data or create recovery discs/keys.
• Warranty Upgrades other than warranty extension and upgrade to onsite is not covered in International Warranty Service.
• Refurbished machines are not eligible for International Warranty Service. Refurbished machines can be identified by their model number (for example, refurbished machines have RRx, XXx, xRR or xxx as the model number).
• IWS does not cover any damage caused by moving equipment from one location to another. When relocating equipment, please ensure that all equipment is carefully packaged to ensure that no damage occurs.
• Electrical power and plugs vary throughout the world. Please ensure machines you wish to relocate are compatible in the new country. Equipment is often subject to local laws (particularly modems). Please ensure that the equipment is acceptable under the laws in the country of relocation.

Applicable Scope:

Above terms and conditions apply to new THINK products announced and sold after September 15th, 2017 and selected new Idea/Lenovo brand IWS eligible notebook products sold after September 15th, 2017.
*Smartphones and tablet products, Idea/Lenovo brand desktop products are NOT supported by the IWS service.

How to confirm my PC’s is eligible for International Warranty Service (IWS)?
To determine your machine's warranty entitlement, IWS eligibility, and if IWS service is available in the country to where you are traveling or relocating, please follow below steps:

• For Think-branded, please click here. Enter your 4 digit machine type (for example 4384), click "Submit" button, and all the contact lists appear at bottom of the page.
• For Lenovo/idea-branded products covered under IWS, please click here and the contact list will appear at bottom of the page.

To initiate service for the machine, please use the contact number provided for the country in question. If no contact number is provided for a country, International Warranty Service is not available for your machine in that country.

Certain countries may require additional documentation, such as proof of purchase or proof of proper importation, prior to performing IWS service.
Documents required for obtaining International Warranty Service in below countries:

Republic of Korea and ASEAN (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam)

Customers requiring International Warranty Service in Republic of Korea and any of the ASEAN countries may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of company identification (company letter, email, business card, company badge with photo ID), proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).

Middle East and Africa

Customers requiring International Warranty Service (IWS) may be asked to provide one of the following in order to obtain IWS warranty repair service:

• Proof of purchase: Purchase receipt, official order, delivery note, sales memo, or invoice.
• Proof of travel: Passport with valid Visa to or from country where product was purchased, or other travel documents.

China

Customers requiring International Warranty Service in China may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of company identification (company letter, email, business card, company badge with photo ID), proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).

For more details on China IWS click here.

Argentina

Customers requiring International Warranty Service in Argentina will be asked to provide the appropriate supporting documentation to prove proper importation of the machine.

• (in case machine is brought to the country for personal use (example during a business trip stay in the country) OR Customs declaration form
• (in case machines is imported by the company and a import declaration is filled at customs (in case machines are shipped directly to the company in Brazil) Fiscal of entrance

Israel

Customers requiring International Warranty Service in Israel for Think products, may be asked to provide one of the following in order to obtain IWS warranty repair service; proof of purchase (purchase receipt, official order, delivery note, sales memo, or invoice), and/or proof of travel (passport with valid Visa to or from country where product was purchased, or other travel documents).For any Think product coming from outside of Israel (based on the serial number), Lenovo reserves the right to charge an additional fee if additional resources, manpower or parts are needed in order to provide the services in connection therewith.