Symptom and the recommended service parts replacement information for service personnel – ThinkSmart One
Symptom and the recommended service parts replacement information for service personnel – ThinkSmart One
Symptom and the recommended service parts replacement information for service personnel – ThinkSmart One
Description
Describes the recommended service parts replacement based on the symptom for a ThinkSmart One for service personnel.
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ThinkSmart Controller
|
Lenovo IP Controller |
For information about the various ThinkSmart One configurations, visit: ThinkSmart Core and ThinkSmart One Configurations.
Applicable Systems
ThinkSmart One
Solution
Front View:
Rear View:
Right Side View:
The front and rear ThinkSmart One images are from the ThinkSmart One Deployment Guide and User Guide for Microsoft Teams Rooms.
NOTE: Parts Bundle is mutiple parts ordered for a single on-site repair service.
| Component / Connector | Feature | Symptom | Part Replacement Bundles | |
| 1 | Camera Cover Slide | Move slider to cover or uncover the camera lens. | Does not slide or damaged. | Chassis module |
| 2 | Camera | Video conference use. | Not working during the call. | Camera Module Assembly |
| 3 | Camera Status Indicator | On: Camera is working for a video conference. Off: Camera is off. |
Never changes between On and Off. | Chassis module |
| 4 | Power Indicator | Solid White: Powered on and not in meeting. Solid green: In a meeting or call when it is not muted. Solid red: Muted. Blinking green: A call is on hold. Green dot from sides to center: There is an incoming call |
No power indicator after device is powered on. | Chassis module |
| 5 | System Clock | Displays the system time. | No system clock. | Chassis module |
| 6 | Power Connector | Connnect the AC Power Adapter. | No power. | System Board1 + Skype Card and I/O Board Assembly + IO Boards DC-in cable |
| 7 | USB 3.2 Gen 1 | Attach a USB device (keyboard, mouse or Lenovo IP Controller). | USB device is not detected, not found. | Skype Card and I/O Board Assembly + USB cable |
| 8 | USB-C (USB 3.2 Gen 1) | Attach a USB-C device. | USB-C device is not detected, not found. | Skype Card and I/O Board Assembly + USB-C cable |
| 9 | USB-C (USB 2.0) | Connect to ThinkSmart Controller only. | ThinkSmart Controller not found. | Skype Card and I/O Board Assembly + USB-C cable |
| 10 | RJ45 Ethernet | Connect to a Local Area Network (LAN). | Network, LAN connection error. | Skype Card and I/O Board Assembly + RJ45 cable |
| 11 | RJ45 Ethernet | Connect to a local area network (LAN). Enabled with Power-over-Ethernet (PoE) for selected models. | Network, LAN connection error. | Skype Card and I/O Board Assembly + RJ45 cable |
| 12 | HDMI-in | Connect a PC (ThinkPad) only. **Do not connect a HDMI display.** |
PC wired HDMI ( HDMI to HDMI cable only) | Skype Card and I/O Board Assembly + Video Capture Card |
| 13 | HDMI-out | Connect a HDMI display. Supports display resolutions up to 3840 x 2160 pixels, 30 Hz. | No display on HDMI Monitor. | Skype Card and I/O Board Assembly + Video Capture Card |
| 14 | Volume Button | Adjust volume. | No volume level changes. | Power Button and Volume Button Board |
| 15 | Power Button | Press to power on device, and press for 4 seconds to power off the device | No power on/off action. | Power Button and Volume Button Board |
| 16 | Microphone | Integrated Microphone | Microphone pops or no sound detection. | Chassis Module |
| Part Name | Part Number | FRU/CRU | Diagram Port Association |
| FRU MB WHL-U i5-1145G7E Vp One | 5B21K24700 | FRU | System Board |
| FRU TS One DB assembly MTR | 5A71K16394 | FRU | Skype Card, ports – 5,6,7,8,9,10,11 |
| FRU TS One spk R | 5SB1K07994 | FRU | Speaker |
| FRU TS One spk L | 5SB1H71700 | FRU | Speaker |
| CPU FAN A,25W | 5F10U94057 | FRU | Fan |
| CPU FAN B,25W | 5F10U94059 | FRU | Fan |
| FRU TSOne VC card | 5C51B90313 | FRU | Video Capture Card |
| FRU TS One cam assembly | 5A71K16393 | FRU | Camera Assembly |
| Smart One_Chassis_ASSY | 5M11J80808 | FRU | Chassis |
| Lenovo LCD Module,ThinkSmart Controller Kit | 5M21B40354 | CRU | ThinkSmart USB-C Controller |
| IP Controller Link FRU | 5M21Q34834 | CRU | IP controller Transponder |
| IP Controller Display FRU | 5M21Q34832 | CRU | IP Controller Display |
| Issue | Part Replacement |
| Operating System (OS) corruption | Parts Bundle: SSD + System Board2 |
| Fan | Parts Bundle: Fan A + Fan B + Skype Card |
Notes:
- For BIOS updates, using the Lenovo BIOS Update service tool, is is recommended to use an input device, such as a keyboard and mouse. The Windows on-screen keyboard may not be suitable for BIOS updates.
ThinkSmart One Hardware Maintenance Manual (HMM) has parts information.
System Board |
| Skype Card and I/O Board Assembly
Skype Card and I/O Board Assembly includes I/O Board cables. |
Video Capture Card |
Chassis module Chassis Module Parts Removal and Replacement Process - ThinkSmart One |
Related Articles
- Chassis Module Parts Removal and Replacement Process - ThinkSmart One
- Parts Removal and Replacement Videos - ThinkSmart One
- Find Parts (Find and purchase parts by Serial Number, Machine Type, Part Number, or Bar Code)
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Dokument-id:HT515253
Original offentliggørelsesdato:05/02/2023
Dato for sidste ændring:01/28/2025
