Batch Warranty Lookup FAQ

Batch Warranty FAQ

This document covers below batch warranty related hot topics:

1. How do I perform a batch warranty information query?
Use the batch query template and fill in the required details, such as Serial Number/IMEI and Machine Type at batch warranty lookup page. Then, upload the file.

2. I have more than 10 serial numbers to look up using a batch query. Can I upload all of these at one time?
Yes! For each batch query, a maximum of 1000 serial numbers is allowed for processing, but please allow for more processing time.

3. I have filled in the correct serial number or IMEI, but the warranty information show as blank on the results page. What's wrong?
The Machine Type / Serial Number or IMEI combination you entered was not found in our database. Please verify the “Machine Type” and “SerialorIMEI” you’ve entered into the xlsx file, or perform a check with the Serial Number via our Warranty Lookup site to ensure it’s displaying the correct information.

4. I have submitted a valid Machine Type in the .xlsx file but the query returns with blank results
Please ensure each data row also includes “SerialorIMEI” as this is a required field; It is not possible to search for Machine Type alone.

5. How do I download the query results into a file for future reference?
In the results page, go to “Export Results” and save the file (according to your preferred format) into your local system for future reference.

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Document ID:HT104210

Original Publish Date:02/04/2016

Last Modified Date:11/23/2022