To identify the Windows version, the following links are available:

• How to identify your Windows 11 version
• How to identify your Windows 10 version
• How to know if my computer is 32-bit or 64-bit Windows

Windows can occasionally crash with a blue or black screen when an error is encountered. The details in this section contain information about how to troubleshoot to find a fix.

What is a Bluescreen?
A blue screen error (also called a stop error) can occur if a problem causes the PC to shut down or restart unexpectedly. A blue screen is sometimes referred as "Blue Screen of Death" (BSOD). When you experience this type of error, you won’t be able to see things like the Start menu or the taskbar on the screen when the PC is turned on. Instead you might see a blue screen with a message that the PC ran into a problem and needs to restart.

Bluescreen Troubleshooting

• If a new application was installed, try uninstalling the application.
• If a new device was added, try removing the new device.
• Run software updates.

For Microsoft troubleshooting steps, see:

• Windows 11/10: How to fix WHEA_UNCORRECTABLE_ERROR

Do you need to reload your system as a result of a system crash or corrupted operating system? The links below will walk you through the process and also help you get back up and running quickly.

Forgot your Password?

• Windows 10: Forgotten password and other sign-in problems
• Windows 10/11: What to do if you forget your Windows password

How to Reset/Refresh your OS

• Windows 10:
  • [Video] How to reset your PC to its original condition in Windows 10
  • Recovery options in Windows 10, 11

How to create and use a System Restore Point

• Windows 11:
  • Recovery options in Windows
• Windows 10:
  • [Video] How to use a System Restore Point in Windows 10
  • How to create a system restore point - Windows 10

How to Create Recovery Media when Windows starts correctly

• Windows 10, 11:
  • [Video] How to Create a USB Recovery Drive in Windows 10
  • How to create a USB recovery drive and use the drive to recover Windows 10, 11
  • Create a recovery drive

How to Order Recovery Media when Windows does not start correctly

• How can I create Recovery Media (DVD or USB), or order Recovery Media (DVD or USB) from Lenovo

How to use Recovery Media

• Windows 10:
  • [Video] How to Use a USB Recovery Drive to Reset Your PC in Windows 10
  • Recovery options in Windows 10

How to Boot into Safe Mode

Start your PC in safe mode in Windows 10, 11

Many software issues can be resolved by updating your system. The following links will explain how to update system software:

Windows Updates

• Windows 10/11: Choose how updates are installed

Troubleshooting Windows Updates

• Windows 10/11: Troubleshoot problems with installing updates

Norton Symantec Updates

• Windows 10: How to run LiveUpdate in your Norton product

McAfee Updates

• Windows 10 How to verify your McAfee Windows Security suite is up to date

Lenovo Updates

• Windows 10: Lenovo Vantage: Using your PC just got easier
• Lenovo System Update: Update Drivers, BIOS and Applications
• Drivers, BIOS, Software:
  • [Video] How to download and install a driver from Lenovo Support site
  • [Video] How to update to the latest drivers
  • How to navigate and download Lenovo Software or Drivers from Lenovo Support Site
  • [Video] How to update system BIOS
  • How to update system BIOS

The following links provide details on upgrades, compatible Lenovo systems, installation instructions, and how to activate Windows once it is installed.

Features of the new OS

• Windows 11

Lenovo Supported Sytems

• Windows 11: Lenovo supported systems list for Windows 11 Upgrade

Lenovo Options Compatibility List

• Windows 10: Options from Lenovo compatible with Windows 10

Upgrade Errors

• Windows 10/11: Get help with Windows upgrade and installation errors

Activation Instructions

• Windows 10/11: Activation in Windows
• Windows: Get Help Activating Microsoft Windows

Common Activation Errors

• Windows 10/11: Get help with Windows activation errors

• How to run Windows Troubleshooters - Windows 10 and Windows 11
• How to fix network connection issues with Windows Troubleshooter - Windows 10, Windows 11

• [Video] How to update to the latest drivers using Lenovo Tools
• Lenovo System Update: Update Drivers, BIOS, and Applications
• How to install driver manually
• How to uninstall drivers from Device Manager

• Lenovo Support Forums: A community supported forum for customers to work with Lenovo staff and other customers to resolve common issues with Lenovo products
• Lenovo Diagnostic Solutions
• Lenovo Vantage: A Lenovo app that keeps your device up and running.
• Lenovo ID: Access to everything Lenovo, across all Lenovo sites with one user name and password
• Lenovo Service Bridge: Automatically detects your system type and serial number for an improved Lenovo support experience
• Popular Topics: Tips for PC's

• Tips to improve PC performance in Windows 10, 11
• Change or reset your Windows password
• How to activate Windows 10, 11
• Help protect my device with Windows Defender Security Center
• Virus & threat protection in Windows Defender Security Center
• Delivery Optimization in Windows 10
• Set bandwidth limits for background downloads
• Install Quick Assist
• Free up drive space in Windows
• Personalize your PC
• Keyboard shortcuts in Windows