Symptom and the recommended service parts replacement information for service personnel – ThinkSmart Core
Symptom and the recommended service parts replacement information for service personnel – ThinkSmart Core
Symptom and the recommended service parts replacement information for service personnel – ThinkSmart Core
Description
Describes the recommended service parts replacement based on the symptom for a ThinkSmart Core for service personnel.
| ThinkSmart Controller | Lenovo IP Controller |
 |
 |
Note: Some ThinkSmart Core configurations do not include a controller. For information, click: ThinkSmart Core and ThinkSmart One Configurations.
Lenovo offers a Smart Collaboration Deploy and Maintain Service. For more information, click: Lenovo Smart Collaboration Deploy and Maintain Professional Services
Applicable Systems
ThinkSmart Core
Solution
Note: Parts Bundle is multiple parts ordered for a single on-site repair service.
| Connector | Feature | Symptom | Part Replacement | |
| 1 | USB-C (3.2 Gen 1) | Attach USB-C device (ThinkSmart Controller). | USB-C device is not detected, not found. | Parts Bundle: Skype Card + Video Capture Card |
| 2 | USB 3.2 Gen 1 | Attach a USB device (keyboard, mouse or Lenovo IP Controller). | USB device is not detected, not found. | |
| 3 | HDMI-out | Attach a HDMI display. Supports display resolutions up to 3840 x 2160 pixels, 24 Hz. | No display on HDMI Monitor. | |
| 4 | USB 3.2 Gen 2 | Attach a USB device (ThinkSmart Cam, ThinkSmart Bar XL, Lenovo IP Controller, keyboard, mouse). | USB device is not detected, not found. | System Board2 |
| 5 | RJ45 Ethernet | Connect to a Local Area Network (LAN). | Network or LAN connection error. | |
| 6 | USB-C (Thunderbolt 4) | Attach a USB-C device for data transfer. | USB-C device not detected, not found. | |
| 7 | USB 3.2 Gen 2 | Attach a USB device (ThinkSmart Cam, ThinkSmart Bar XL, Lenovo IP Controller, keyboard, mouse). | USB device is not detected, not found. | |
| 8 | HDMI-out | Attach a HDMI display. Resolution controlled by conference room solution set to 1080P. | No display on HDMI Monitor. | |
| 9 | Power | Attached the AC Power Adapter. | No power | System Board2 or *AC Power Adapter |
| 10* | HDMI-in1 | Attach a PC (ThinkPad) to display content via wired connection. **Do not connect a HDMI display to this connector.** |
PC wired HDMI ( HDMI to HDMI cable only). | Parts Bundle: Skype Card + Video Capture Card |
| Part Name | Part Number | Port Association |
| FRU MB TGL-U i5-1145G7E Vp Core | 5B21K24698 | System Board – 4,5,6,7,8,9 |
| FRU Skype Board Core WHDNI | 5C51J60371 | Skype Card – 1,2,3,10 |
| CPU FAN A,25W | 5F10U94057 | Fans |
| CPU FAN B,25W | 5F10U94059 | Fans |
| Lenovo SSD 256G,M.2,2280,PCIE4X4,OPAL,SAMSUNG | 5SS0W79567 | SSD |
| FRU Yuan Video Card Core | 5C51B90309 | Video Capture Card |
| Part Name | Part Number | Port Association |
| Satellite Mic-ThinkSamrt Bar | 5M21B40352 | Mic Pod |
| Satellite Mic module T-XL 15m | 5M21N35555 | Mic Pod and Cable Combo |
| ThinkSmart Bar XL Unit | 5M21B40351 | Sound Bar XL |
| ThinkSmart Bar XL 15m Mic Cable | 5C11D07100 | Sound Bar XL Cable |
| ThinkSmart Camera module | 5M21J12671 | Camera |
| ThinkSmart Controller 15m cable | 5C11D07099 | USB-C Controller Cable |
| Cable-Satelite Microphone | 5C11D07097 | Mic Pod Cable |
| Part Name | Part Number | FRU/CRU | Diagram - Port Association |
| FRU MB TGL-U i5-1145G7E Vp Core | 5B21K24698 | FRU | System Board – 4,5,6,7,8,9 |
| FRU Skype Board Core WHDNI | 5C51J60371 | FRU | Skype Card – 1,2,3,10 |
| L skype board Core w/o HDMI | 5C51B90311 | FRU | Poly Skype Card |
| Lenovo BDPLANAR FRU MB TGL I5 8G IoT DPK WW | 5B21B81838 | FRU | Poly System Board |
| L skype board Core w/o HDMI | 5C51B90311 | FRU | Logi Skype Card |
| Lenovo BDPLANAR FRU MB TGL I5 8G IoT DPK WW | 5B21B81838 | FRU | Logi System Board |
| CPU FAN A,25W | 5F10U94057 | FRU | Fans |
| CPU FAN B,25W | 5F10U94059 | FRU | Fans |
| Lenovo SSD 256G,M.2,2280,PCIE4X4,OPAL,SAMSUNG | 5SS0W79567 | FRU | SSD |
| Lenovo LCD Module,ThinkSmart Controller Kit | 5M21B40354 | CRU | ThinkSmart USB-C Controller |
| IP Controller Link FRU | 5M21Q34834 | CRU | IP controller Transponder |
| IP Controller Display FRU | 5M21Q34832 | CRU | IP Controller Display |
| Part Name | Part Number | FRU/CRU | Diagram - Port Association |
| FRU MB TGL-U i5-1145G7E Vp Core | 5B21K24698 | FRU | System Board – 4,5,6,7,8,9 |
| FRU Skype Board Core W/O HDMI | 5C51J60372 | FRU | Skype Card – 1,2,3 |
| CPU FAN A,25W | 5F10U94057 | FRU | Fan |
| CPU FAN B,25W | 5F10U94059 | FRU | Fan |
| Lenovo SSD 256G,M.2,2280,PCIE4X4,OPAL,SAMSUNG | 5SS0W79509 | FRU | SSD |
| Issue | Part Replacement |
| Operating System (OS) corruption | Parts Bundle: SSD + System Board2 |
| Fan | Parts Bundle: Fan A + Fan B + Skype Card |
Notes:
- HDMI-in not available for selected models. For information, visit: ThinkSmart Core and ThinkSmart One Configurations.
- For BIOS updates, using the Lenovo BIOS Update service tool, is is recommended to use an input device, such as a keyboard and mouse. The Windows on-screen keyboard may not be suitable for BIOS updates.
ThinkSmart Core - Hardware Maintenance Manual (HMM) has parts information.
System Board |
Skype Card (with HDMI-in connector) |
Skype Card (without HDMI-in connector) |
Video Capture Card |
Related Articles
- Parts Removal and Replacement Videos - ThinkSmart Core
- Find Parts (Find and purchase parts by Serial Number, Machine Type, Part Number, or Bar Code)
- ThinkSmart Core and ThinkSmart One Configurations
Var disse oplysninger nyttige?
Din feedback hjælper med at forbedre den samlede oplevelse
Dokument-id:HT515252
Original offentliggørelsesdato:05/02/2023
Dato for sidste ændring:01/30/2025
