You can view dashboard with information that is relevant to all devices in the organization. You can view pie charts by device status, state, and UC type, access reports, and view the list of the most recent unresolved issues.

You can add and configure new ThinkSmart devices. You can also export device meta data, schedule bulk restart, and view and change configurations for each device, such as room name, network settings, hardware and security settings, Windows settings (including the administrator password), active hours, and update settings.

To understand details of device status, refer to: Device Status, Issues, Report, Extended Messaging Information for the ThinkSmart Manager Portal.

Default Device page

The default Device page allows you to see real-time status on all ThinkSmart devices in one location. Since the devices are sorted by the real-time open issues, you can focus on proactively fixing the open issues before they reported by the end-user trying to use the meeting room. The key information on this page includes:

• Device State
• Device Name
• Room Locator
• Intel vPro®
• Device Type
• Unified Communications (UC) Type
• License Type
• Real-time device status
• Up Time
• +Add New Device
• Actions (Delete, Restart, Export, Settings)

​

Individual device information

Click any device and you can see the following device information:

• Real-time device status
• Open Issues
• Attached Peripherals
• Logitech Peripherals (if installed)
• Model
• Unified Communications (UC) Solution (Microsoft Teams Rooms or Zoom Rooms)
• Current IP Address
• Location
• Up Time
• Wireless MAC
• Wired MAC
• BIOS Version
• Lenovo ThinkSmart Manager Service (TSMS) Version
• Unified Communications (UC) Version
• OS Edition and Version
• Warranty Expiration Date

Lenovo ThinkSmart Accessories: ThinkSmart Cam, ThinkSmart Bar 180

With ThinkSmart Cam, ThinkSmart Bar 180,  attached to a ThinkSmart managed device, you can adjust the camera AI functions from the ThinkSmart Manager peripheral list. You can also manually control the power line frequency setting of ThinkSmart Cam selecting the required option from the drop-down. This setting is necessary to always persist on the camera. Here you can see USB firmware version which allows to identify if firmware is updated.

Logitech Peripherials (if installed)

The Logitech section is displayed when Logi Sync is installed (available for devices with Premium license only). It provides quick access to the following functions for the Logitech peripherals:

• View and update firmware version
• Expand the tree of nested devices.

Note: LogiSync is installed automatically upon plugging in to the ThinkSmart devices (Hub, Hub 500, Tiny M920q, Core).

Compatible devices include, but not limited to: Logitech TAP, Logitech Rally, Meet-up and Swytch.

Basic device configuration

When configuring a new device for the first time, the required value which is not marked as optional must be entered to set device status as “Online”. You can configure the following on this page:

• Room name (required)
• Room location
• Room capacity (required)
• Microsoft Teams Rooms (MTR) Settings (available for MTR devices only)
• Credentials (required)
• Meeting Mode (required)
• Display Mode (required)

Advanced device configuration

• Network configuration:
  • Wired or Wireless (required)
  • DHCP or Static IP configurations (required)
  • Credential, Passphrase, or certificates for wireless authentication
  • Join Workgroup or Domain (required)
  • Computer name
    • If you change the device computer name, you have to restart the device to apply the new name. It is recommended that you do not change the device computer name during active hours to avoid interrupting on-going meetings.
  • Proxy Setting
    • Add download.lenovo.com and api-us.csw.lenovo.com as exceptions to ensure that Internet access without proxy is available for the communication with ThinkSmart Manager.

• Notes:
  • ThinkSmart Manager does not support proxy with username or password.
  • ThinkSmart Manager required proxy exceptions will be automatically added when signed into the Skype account on the device.

• Hardware configuration:
  • Hardware configurations control policies remotely from the console for the operating system and BIOS to recognize attached USB peripherals. In addition to the attached USB policy management, the operating system time zone and supervisor BIOS password can be managed.
    

• Notes:
  • The camera setting is available only on devices with MTR installed.

• Windows configuration:
  • Windows configuration remotely controls the administrator’s ability to change the Windows administrator password on the ThinkSmart device and the policy to control turning on/off Window built-in feature for Remote Desktop.

• Updated Function
  • Update tab provides the administrator with the ability to define active hours to ensure meetings during active hours are not disrupted. When Automatic Update is selected, any new version of ThinkSmart Management Service (TSMS) will be applied during idle hours. This tab also contains the Readme file for the TSMS update and current version. Manual Update setting requires the administrator to click Update Software Now when a new update is available. The Update Software Now is only active when a new update is detected from the cloud. This will also display the version available next to the current software version.

Bulk restart provides the administrator with the ability to schedule restart rules based on time, calendar, re- occurrence, and active hours. Devices can be bulked for scheduling based on specific device selection, device name, room size, and location.

You can view details of the auto-detected issues and the history of resolved issues.

• Open Issues is defined as an automatically detected issue on the ThinkSmart device that has not been resolved.
  
• Resolved Issue is defined as an automatically detected issue on the ThinkSmart device that has been resolved and removed from Open Issues. You can set the date range to narrow down issues you want to view.
  

If Logi Sync is installed on the device managed in ThinkSmart Manager, the issues related to compatible Logi Sync devices will be displayed in the issues list.

To understand details of device issues, refer to Device Status, Issues, Reports Extended Messaging Information for the ThinkSmart Manager portal.

The authorized user (Owner or Admin) can add new users to ThinkSmart Manager and configure their settings, and export user meta data. The profile information of each user is also displayed in this section.

ThinkSmart Manager portal generates various kinds of reports to help analyze issues of each device and get statistics to help you understand the situation with issues in your organization.

All reports can refine your search by utilizing filters. The example below allows the administrator to control Date Range, Device Model, and specifically search by Device Name.

To understand the details of reports, refer to: Device Status, Issues, Report, Extended Messaging Information for the ThinkSmart Manager portal.

The owner of an organization can view and manage (apply or remove) ThinkSmart licenses for the ThinkSmart Manager Premium devices in their organization. To access functionality:

1. Click user image located in the upper right corner.
   
2. Go to Organization Account - Licenses
   

The key information includes:

• License Type
  • Manual: manually purchased using part number for 1,3, 4 or 5 year
  • Unlimited: unlimited device count license for 1, 2, 3, 4 or 5 year
  • Trial: free trial license for maximum 1 or 3 month periods
• Quantity
• Unclaimed Licenses
• Assigned devices
• Device Serial Number
• Device Name
• Device Model
• Actions
  • Assign License
  • Remove License

For additional information on ThinkSmart Management License management, click the following:

• How to assign ThinkSmart Manager portal licenses to your device
• How to auto assign ThinkSmart Manager portal licenses to your device

Administrator and owner have the ability to create notification rules based on events like issue generated or device state changed. Recipients will get an e-mail notification once the specified event occurred. Users who are using the ThinkSmart Manager Mobile Application can use the Push Notifications feature for Premium License devices.

1. Log in to ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com) with your Lenovo ID.
2. Click Notifications on the left navigation panel.
3. Click Create Notification button.
4. Type the title of the notification in the Title text box.
5. Select the event type from the Event drop-down list box. Some events are available for Premium License only.
   
   • Event types:
     • Offline
     • Overheated
     • Low space
     • Login issue
     • Video disconnected
     • No touch panel
   • Premium License Event Types:
     • Logi Sync service is overloaded
     • Logi Sync timeout server
     • Logi Sync device retrieval error
     • Logi Sync firmware retrieval error
     • Logi Sync firmware update error
     • Logi Sync new firmware version is available
     • Peripheral disconnected
   • For details of device status, refer to: Device Status, Issues, Report, Extended Messaging Information for the ThinkSmart Manager portal.
6. Select notification recipients from the user list.
7. If you want to add recipients which are not in the user list, type e-mail addresses separated by.
8. For Premium License devices, you can also select Receive a notification when the issue is resolved.
9. Click Assign to add the notification to the library.