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ThinkPad USB 3.0 Dock name remains in Devices and Printers menu when switching to another ThinkPad USB 3.0 Dock - ThinkPad

ThinkPad USB 3.0 Dock name remains in Devices and Printers menu when switching to another ThinkPad USB 3.0 Dock - ThinkPad

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ThinkPad USB 3.0 Dock name remains in Devices and Printers menu when switching to another ThinkPad USB 3.0 Dock - ThinkPad

Symptom

The USB 3.0 Dock name remains in the Devices and Printers menu after switching to another USB 3.0 Dock.

  1. Plug in the ThinkPad USB 3.0 Dock (for example, ThinkPad USB 3.0 Pro Dock) to the system.
  2. Open Control Panel, Hardware and Sound, and then the Devices and Printers menu.
  3. Confirm that the Dock name and the icon display correctly.
  4. Unplug the ThinkPad USB 3.0 Dock and then plug in a different ThinkPad USB 3.0 Dock (for example, ThinkPad USB 3.0 Ultra Dock).
  5. The first ThinkPad USB 3.0 Dock name still displays in the Devices and Printers menu.

Applicable Brands

ThinkPad

System Is Configured With

  • ThinkPad USB 3.0 Ultra Dock (40A8)
  • ThinkPad USB 3.0 Pro Dock (40A7)
  • ThinkPad USB 3.0 Basic Dock (40AA)

Operating Systems

Windows 10

Solution

Right-click and remove the dock device from the Devices and Printers menu. Then, unplug and plug in the new dock again. The correct dock name will display.

Alias Id:SF16-T0092
Document ID:HT502862
Original Publish Date:11/14/2016
Last Modified Date:11/15/2024
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