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Skype Test Video not working properly, "Your webcam is being used by another application" - Windows 10 - ThinkPad, ideaPad

Skype Test Video not working properly, "Your webcam is being used by another application" - Windows 10 - ThinkPad, ideaPad

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Skype Test Video not working properly, "Your webcam is being used by another application" - Windows 10 - ThinkPad, ideaPad

Symptom

Testing a video does not work properly in Skype (Skype Settings > Test Video). A message is displayed, your webcam is currently being used by another application.

This issue happens when the user opens Skype while another application is using the camera device, such as Camera app and Lenovo Vantage app. The camera device cannot be used by two or more apps at the same time; however, the issue still occurs even after closing other camera apps.

Applicable Brands

  • ThinkPad
  • ideapad

System Is Configured With

Skype for Desktop with Test Video Feature, version 12.13.274.0 and later

Operating Systems

Windows 10

Solution

Use one of the following options to restore Test Video function when encountering the issue:

  • Sign out & sign back in to Skype
  • Sign out from Windows
  • Restart system

Workaround

Make sure no other application is using the camera device before opening Skype.

Additional Information

Only Test Video function is affected by this issue. Video Calling and sending of video message functions work properly.


Dokument-ID:HT506521
Opprinnelig publiseringsdato:04/19/2018
Siste endrede data:08/15/2024