Battery cannot be charged - Windows - ideapad

Steps and instructions to resolve battery cannot be charged - Windows - ideapad

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Steps and instructions to resolve battery cannot be charged - Windows - ideapad

Symptom

The battery cannot be charged. If the following symptoms occur, see the solution.

  • Battery cannot be fully charged
  • AC adapter is plugged in, but no charge

If the battery can only be charged to 60%, see Battery not charging, stops at 60% - Windows - ideapad.

For additional troubleshooting steps, see Troubleshooting Battery Issues.

Applicable Brands

ideapad

Operating Systems

  • Windows 11
  • Windows 10

Solution

Try each of the following:

Check the power supply cable and AC adapter. Check whether the power icon shows Plugged in on Windows taskbar.

  • AC plugged in successfully icon Successful icon is shown.
  • AC not plugged in icon Not plugged in icon is shown.
  • Battery not detected icon Not detected icon is shown.

AC plugged in

Step 1: Update your driver

A missing or outdated battery driver, or a BIOS setup error can also cause the “Unable to Charge battery” issue. To proceed with a driver update or a BIOS update, click System Update in the Lenovo Vantage. It will automatically check for any updates you may need. Check for BIOS Update or Lenovo Power Management Driver and install. After updating your battery driver or BIOS setup, restart your computer. If you do not have Lenovo Vantage on your computer, please click Lenovo Vantage to install it.
 
Updates are also available at https://support.lenovo.com/. Go to your product page, then navigate to Drivers & Software, and update your driver and BIOS setup.
 
Drivers and Software
Update drivers

Step 2: Do a static discharge
If the battery is removable, remove the battery and hold the power button down for 30 seconds. If the battery is not removable, while the computer is on, hold the power button down and wait for it to shut down, then hold the power button down for another 30 seconds before switching the computer back on.

AC not plugged in

Check Connection Status
The battery will not charge because the AC adapter is not firmly connected. Please try to connect the AC adapter to your machine again. If that doesn’t help, it could be a problem with the faulty AC adapter. Please make sure that you are using a Lenovo approved AC adapter. It is also recommended that you run the test through another charger.

Battery not connected

Do a Static Discharge
If the battery is removable, remove the battery and hold the power button down for 30 seconds. If the battery is not removable, while the computer is on, hold the power button down and wait for it to shut down, then hold the power button down for another 30 seconds before switching the computer back on.

If all the steps above fail to resolve your problem, contact your service provider for help.


Dokument-ID:HT500020
Opprinnelig publiseringsdato:04/13/2016
Siste endrede data:01/14/2025