Battery cannot be charged - Windows - ideapad
Steps and instructions to resolve battery cannot be charged - Windows - ideapad
Steps and instructions to resolve battery cannot be charged - Windows - ideapad
Symptom
The battery cannot be charged. If the following symptoms occur, see the solution.
- Battery cannot be fully charged
- AC adapter is plugged in, but no charge
If the battery can only be charged to 60%, see Battery not charging, stops at 60% - Windows - ideapad.
For additional troubleshooting steps, see Troubleshooting Battery Issues.
Applicable Brands
ideapad
Operating Systems
- Windows 11
- Windows 10
Solution
Try each of the following:
Check the power supply cable and AC adapter. Check whether the power icon shows Plugged in on Windows taskbar.
- AC plugged in successfully icon
is shown. - AC not plugged in icon
is shown. - Battery not detected icon
is shown.
AC plugged in
Step 1: Update your driver
A missing or outdated battery driver, or a BIOS setup error can also cause the “Unable to Charge battery” issue. To proceed with a driver update or a BIOS update, click System Update in the Lenovo Vantage. It will automatically check for any updates you may need. Check for BIOS Update or Lenovo Power Management Driver and install. After updating your battery driver or BIOS setup, restart your computer. If you do not have Lenovo Vantage on your computer, please click Lenovo Vantage to install it.
Updates are also available at https://support.lenovo.com/. Go to your product page, then navigate to Drivers & Software, and update your driver and BIOS setup.
Step 2: Do a static discharge
If the battery is removable, remove the battery and hold the power button down for 30 seconds. If the battery is not removable, while the computer is on, hold the power button down and wait for it to shut down, then hold the power button down for another 30 seconds before switching the computer back on.
AC not plugged in
Check Connection Status
The battery will not charge because the AC adapter is not firmly connected. Please try to connect the AC adapter to your machine again. If that doesn’t help, it could be a problem with the faulty AC adapter. Please make sure that you are using a Lenovo approved AC adapter. It is also recommended that you run the test through another charger.
The battery will not charge because the AC adapter is not firmly connected. Please try to connect the AC adapter to your machine again. If that doesn’t help, it could be a problem with the faulty AC adapter. Please make sure that you are using a Lenovo approved AC adapter. It is also recommended that you run the test through another charger.
Battery not connected
Do a Static Discharge
If the battery is removable, remove the battery and hold the power button down for 30 seconds. If the battery is not removable, while the computer is on, hold the power button down and wait for it to shut down, then hold the power button down for another 30 seconds before switching the computer back on.
If the battery is removable, remove the battery and hold the power button down for 30 seconds. If the battery is not removable, while the computer is on, hold the power button down and wait for it to shut down, then hold the power button down for another 30 seconds before switching the computer back on.
If all the steps above fail to resolve your problem, contact your service provider for help.
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Document ID:HT500020
Original Publish Date:04/13/2016
Last Modified Date:01/14/2025
