Software updates using Over-the-Air (OTA) feature - ThinkReality VRX
Software updates using Over-the-Air (OTA) feature - ThinkReality VRX
Software updates using Over-the-Air (OTA) feature - ThinkReality VRX
Description
Describes software updates, and update errors, for the ThinkReality VRX headset (12DE, 12DF) headset and the hand controller using Over-The-Air (OTA) feature.
Software updates information is available at: ThinkReality VRX Headset - Software Update Release Notes (Features, Fixes).
Applicable Devices
Solution
Overview and Update Process
When a software update is available, within Settings, the About has an orange indicator that identifies a pending action.
Select About. The following software updates are available:
Headset | Hand Controller |
Identified by the Software Version orange indicator. ![]() ![]() |
Identified by the Controller FW Version orange indicator. ![]() ![]() |
- The Update button appears when an update is available.
- Controller Firmware (FW) Version updates are included with Software Version updates. For more information about software updates, click: ThinkReality VRX Headset - Software Update Release Notes (Features, Fixes).
Select Update to proceed with the update.
Headset Update Errors
![]() Not Enough Space appears if device storage does not have enough space to download. This requires the user to remove files and apps from the device before restarting the update process. |
![]() Download Failed appears if the device encounters an error while downloading the updates. After the notification, the Updating button reverts to Update. Restart the update by selecting Update. |
![]() Installation Failed appears when the device encounters troubles while installing the software update. After the notification, the device starts using the previous software version and the About page displays the orange indicator next to the Software Version. Restart the update by selecting Update. |
Controller Update Errors
![]() Controller Update Failed appears when controller firmware update fails during the update process. After the notification, the Updating button reverts to Update. |
![]() ![]() Controller Not Detected appears when any controller (Left and/or Right) is not detected. |
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