How to identify, and update Lenovo ThinkSmart Manager Software (TSMS) version on a Windows IoT device
How to identify, and update the version of the Lenovo ThinkSmart Manager Software (TSMS) on a Windows IoT device
How to identify, and update the version of the Lenovo ThinkSmart Manager Software (TSMS) on a Windows IoT device
Description
Describes how to identify, and update the ThinkSmart Management Software (TSMS) version on a Window IoT device.
Most Windows-based ThinkSmart devices come preinstalled with the ThinkSmart Management Service (TSMS), which is the client agent that allows for communication with the ThinkSmart Manager portal (portal.thinksmart.lenovo.com). Normally, this service is automatically updated from the ThinkSmart Manager portal, and manual updates steps are not required. However, for troubleshooting purposes, sometimes it is necessary to login, or remote in, to the ThinkSmart device to identify what version of TSMS is installed and/or update it as needed.
For information regarding updating from the ThinkSmart Manager portal information, click: Updating the ThinkSmart Manager Service (TSMS) from ThinkSmart Manager portal.
The following informations helps identify if TSMS is preinstalled:
| ThinkSmart Device | ThinkSmart Management Service (TSMS) Preinstalled |
| ThinkSmart One | Yes |
| ThinkSmart Core | Most models. For more details, click: ThinkSmart Core and ThinkSmart One Configurations. |
| ThinkSmart Hub | Yes |
| ThinkSmart Hub 500 | Yes |
| ThinkSmart Edition Tiny M920q (10T1) | Yes |
For a list of the various ThinkSmart Manager Software (TSMS) versions, click: ThinkSmart Manager Software - Release Notes (Known Issues, Limitations, Fixes, Features).
For more information on ThinkSmart Manager portal, ThinkSmart Manager mobile app, and the ThinkSmart Manager Service (TSMS), visit: ThinkSmart Manager platform.
Applicable Systems
- ThinkSmart One
- ThinkSmart Hub
- ThinkSmart Hub 500
- ThinkSmart Core
- ThinkSmart Edition Tiny M920q (10T1)
System Is Configured With
ThinkSmart Management Software (TSMS)
Operating Systems
- Windows 11 IoT
- Windows 10 IoT
Solution
To identify the TSMS version, select one of the following:
- WMIC
- Task Manager
If TSMS requires an update, install the latest version (lenovo_thinksmart_setup.exe) from: [Downloads] ThinkSmart Management Software.
For a list of the various ThinkSmart Manager Software (TSMS) versions, click: ThinkSmart Manager Software - Release Notes (Known Issues, Limitations, Fixes, Features)
WMIC
Follow these WMIC steps:
- Log in as admin on the device using Remote Desktop, or any remote access software.
- Open a Command Prompt.
- Enter the following command:
wmic datafile name="C:\\Windows\\System32\\drivers\\lenovo\\ThinkSmart\\Management\\service\\Lenovo.ThinkSmart.DeviceManagementService.exe" get Version /value
The following is the expected output from this command:
As of November 2023, this should return Version=23.10.0.206. If the above wmic command returns No Instance(s) Available, or if the version is older than 23.10.0.206, then download and install the latest version.
Task Manager
Follow these steps:
- Log in as admin on the device using Remote Desktop, or any remote access software.
- Open Task Manager.
- Click the Show Details button, if shown, and then go to the Details section.
- Sort by Name, then scroll down to find Lenovo.ThinkSmart.DeviceManagementService.exe to confirm that TSMS is running.
- To know what version is running, right-click the Lenovo.ThinkSmart.DevicemanagementService.exe process in Task Manager, choose Properties, and then go to the Details tab. The following appears:
As of November 2023, this should return Version=23.10.0.206. If there is not any Lenovo.ThinkSmart.DeviceManagementService.exe running at all, or if the version is older than 23.10.0.206, then download and install the latest version.
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