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Lenovo Live Assistant (LLA): Smart, quick, and efficient technical support for your PC and Tablets even when they are out of warranty.

Information about Lenovo Live Assistant (LLA)

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Information about Lenovo Live Assistant (LLA)

 

Lenovo Live Assistant

Your home is now a hub for multiple devices such as PCs, Laptops, Tablets, and Printers. With Lenovo Live Assistant (LLA), we have made it easier to support, diagnose, and repair your devices even when they are out of warranty. Whether you need help with setting up your device, reinstalling your OS, or help with malware removal, we have the perfect suite of services to suit all your technical support needs.

The following Lenovo Live Assistant (LLA) services are available:

  • Lenovo Live Assistant: Setup
  • Lenovo Live Assistant: Assist
  • Lenovo Live Assistant: Resolve

Lenovo Live Assistant (LLA) is a one-time service that is available in selected countries and terroritories. To determine is Lenovo Live Assistance (LLA) is available in your country, or territory, follow these steps:

  1. Enter the device serial number at: Warranty Lookup. 
  2. The Product Home page is displayed. 
  3. Lenovo Live Assistance appears when Lenovo Live Assistance is available.
    LLA

 

Overview

The following Lenovo Live Assistant services are available:

LLA Service Description

Setup

LLA Setup

Need help with device setup and software installation on your Windows, Android, or Chrome Device?

  • Set up your PC, laptop, tablet and connect to a wireless network seamlessly
  • Configure and set up your browser, email, social media, printer, software, and applications
  • Reset operating system on your computer and run necessary software updates
  • Install and configure anti-virus software
  • Configure your privacy settings
Assist

LLA Assist

Need assistance with PC performance and connectivity issues?

  • Help boost your PC performance through a 180-check automated scan
  • Optimize OS settings, enable automatic updates, and fix critical issues for quicker application launches
  • Declutter your PC by removing unnecessary system files, and free up space in the hard drive
  • Configure Wi-Fi settings and troubleshoot any internet and network connectivity issues
  • Enable network encryption, router firmware updates, and help with connecting printer to a network
Resolve

LLA Resolve

Suspicious malware detected on your PC?

  • Run a comprehensive scan to detect and remove any spyware, malware, and adware
  • Reinstall or recover your operating system and configure browser security settings
  • Schedule automated scans to prevent future malware attacks on PC
  • Repair your unbootable system using Windows recovery tools and back up important data
  • Install drivers, Lenovo preloaded software, and remotely initialize Windows updates

Note: Lenovo Live Assistant (LLA) is a one-time service which expires immediately after you avail any of the Setup, Assist, Resolve service packages.

 

Remote Access Information:

The Lenovo Live Assistant technicians uses remote access to help with: Setup, Assist and Resolve. Under this service, the users grants the Lenovo technician remote access to the device via an internet connection to inspect the PC issue. Users are never be asked to send any files to Lenovo, and no data or files will be transferred from your computer to Lenovo. During the remote session, Lenovo collecta only system information such as OS, hardware configuration, application log file, and results of diagnostic testing. Once the remote support has ended, Lenovo no longer maintains access to your computer.

Terms and Conditions

For terms and conditions, click: Lenovo Live Assistant (LLA) Terms and Conditions

Getting Service and Support

  1. At support.lenovo.com, enter the device Serial Number (SN).
  2. At the Product Home, select Contact Us.
    Product Home
Document ID:HT513610
Original Publish Date:04/05/2022
Last Modified Date:08/19/2024
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