ThinkEdge SE70: Service and Support Overview
ThinkEdge SE70: Service and Support Overview
ThinkEdge SE70: Service and Support Overview
Describes the ThinkEdge SE70 and how to obtain support.
Overview
The ThinkEdge SE70 is a powerful and flexible artificial intelligence (AI) edge platform that unlock the power of CV applications for enterprise and designed to meet the expanding intelligent transformation needs from logistics, transportation and smart cities to retail, healthcare and manufacturing. This new device is created in cooperation with Amazon Web Services (AWS) leveraging AWS Panorama and is powered by the NVIDIA® Jetson™ Xavier™ NX platform.
A version of the ThinkEdge SE70 will be offered with AWS Panorama Device SDK pre-installed, allowing enterprise customers to transform every-day IP cameras into ‘smart’ cameras that run CV apps at the edge. AWS Panorama enables tasks to be automated that have traditionally required human inspection to improve visibility into potential issues.
The new ThinkEdge AI-capable edge appliance is powered by NVIDIA Jetson Xavier NX, a production ready, high-performance, small form factor, power-efficient system on module that is cloud-managed for enhanced security and ease of training and deploying a variety of AI and machine learning models to the edge. It delivers up to 21 trillion operations/second (TOPS) of accelerated compute, runs modern neural networks in parallel and processes data from multiple high-resolution sensors. Jetson Xavier NX leverages NVIDIA CUDA-X™, a comprehensive AI software stack with highly optimized, domain-specific libraries that reduces complexity and speeds time to market.
The rugged design of the ThinkEdge SE70 combined with powerful processing power and flexible configurations position the solution as critical infrastructure for smart networks supporting real-time decision making in new hybrid business models with advanced automation.
The following ThinkEdge SE70 models
Model | Form Factor | Machine Types |
ThinkEdge SE70 Generic | 1.6L | 12A6, 12A7, 12A8, 12A9 |
ThinkEdge SE70 Generic | 2.0L | 12AA, 12AB |
ThinkEdge SE70 Powered by AWS Panorama | 1.6L | 12AE, 12AF |
For ThinkEdge SE70 specifications, visit: Product Specifications (PSREF)
Photos
ThinkEdge SE70 Generic: 1.6L |
ThinkEdge SE70 Generic: 2.0L![]() ![]() |
ThinkEdge SE70 Powered by AWS Panorama: 1.6L![]() ![]() |
Customer Support: Lenovo, Nvidia, Amazon Web Services (AWS), Linux
ThinkEdge SE70 is supported based on the following:
- Lenovo: Supports hardware repair, recovery media, Frequently Asked Question's (FAQ's), and Linux forum support for preload OS.
- Nvidia: Support the use of Jetson developer kits, JetPack SDK, along with libraries and APIs, samples, developer tools, and documentation.
- AWS: Supports AWS Panorama Device SDK pre-installed, AWS support preload OS, Panorama SDK and OTA features.
- Linux: Information available from Lenovo Forums, and various Ubuntu resources.
Lenovo Support Resources
Lenovo Technical Support (support.lenovo.com) includes the following resources:
- Drivers and Software, Preload OS Recovery Media, How To's, Users Guides, Parts, Contact Lenovo by :
- Visit Lenovo Technical Support (support.lenovo.com)
- Enter the: Product Name, Machine Type or the system serial number. The ThinkEdge SE70 Product Home page appears.
- Preload OS Recovery Media via Lenovo Digital Download Recovery Service (DDRS):
- Note: Lenovo DDRS is available for SE70 Generic models only. Lenovo DDRS is not avaialble for the SE70 SE70 Powered by AWS Panorama models.
- On the Product Home page, select Drivers & Software, then select Order Recovery Media.
- User Guides and manuals:
- Lenovo Forums (forums.lenovo.com): Choose the category of Ubuntu for posting, and getting replies at: Lenovo Forums: Linux Operating Systems
- Other resources:
Nvidia Support Resources
This device is powered by NVIDIA Jetson Xavier NX, and resources include:
AWS Panorama Support Resources
AWS Panorama is a machine learning (ML) software development kit (SDK) that brings computer to on- premises internet protocol (IP) cameras. AWS resources include:
- AWS Panorama
- AWS Panorama - Developer Guide: Getting Started with AWS Panorama
- AWS Panorama Forum
- For support for service-related technical issues, submit an AWS support request at: Contact AWS
Linux Support Resources
- Lenovo Forums (forums.lenovo.com): Choose the category of Ubuntu for posting, and getting replies at: Lenovo Forums: Linux Operatting Systems
- Ubuntu Community Discourse (discourse.ubuntu.com)
- Ubuntu Forums (ubuntuforums.org)
- Ask Ubuntu (askubuntu.com)
- Ubuntu Documentation (help.unbuntu.com):
- Ubuntu Desktop Guide
- Unity desktop: The Unity desktop is installed by default on ThinkEdge SE70 Generic model. For more information on the Unity desktop, launch the Help application, or click: Ubuntu Documenation: Unity Launcher And Desktop Files
- Ubuntu Help: The Ubuntu help provides information about how to use the Ubuntu operating system. To access the help, from Home Screen, move your pointer to the Launch bar, and then click the Help icon. If you cannot find the Help icon from the Launch bar, click the Search icon on the top-left, and type Help to search it. To learn more, click: Ubuntu (ubuntu.com).
Lenovo Service Diagnostics
The following service tools, for authorized service personnel only, are available:
- Service Diagnostics Tool for Ubuntu 18
- ThinkEdge SE70 Service Diagnostic Tool
- ThinkEdge SE70 Vital Product Data (VPD) Tool
Recovery, Reimage and Restore to Factory Reset
To recovery, reimage and factory reset, visit: ThinkEdge SE70: Preload OS Recovery Image, and Restore to Factory process
Frequently Asked Question's (FAQ's)
- How do I get support of the product?
- If you need help, service, technical assistance, or more information about the Ubuntu operating system or other applications, contact the provider of the Ubuntu operating system or the provider of the application. For service for the SE70 hardware, visit: Lenovo Technical Support (support.lenovo.com).
- How can I get support of my Linux OS and software related issues?
- The Linux Support Resources has information regarding Unbuntu.
- How can I get support of Nvidia Jetpack SDK related issue?
- The Nvidia Support Resources has information regarding Nvidia JetPack SDK.
- How can I get support of AWS Panorama related issue?
- The AWS Panorama Support Resources has information regarding AWS Panorama.
- What is the preload OS?
- The preload OS is based on Ubuntu 18.04, kernel 4.9, include Docker support and preloaded with Jetson SDK.
Troubleshooting
- The Ctrl + ALT + T key combination does not work?
- Why there is no GUI (Graphical User Interface) on my SE70 after system booted?
- Review the ThinkEdge SE70 machine type. The ThinkEdge SE70 Powered by AWS Panorama sytstems, displays the command line mode set by default.
- Why the ports on my SE70 are not working?
- Review the ThinkEdge SE70 machine type. The ThinkEdge SE70 Powered by AWS Panorama sytstems, has all ports, except the HDMI port, disabled.
- Desktop icon will overlap when HDMI monitor connected after Power on
- Following these steps:
- Connect the HDMI cable first, then power on the system.
- Re-arrange desktop icon by right-click.
- Hotkey F5 refresh.
- Following these steps:
- System wakes from S3 sleep in Text mode?
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