The following table lists the devices and features that can be managed by ThinkReality Cloud Portal. 

Organization admins can register devices to the ThinkReality Cloud Portal in three different ways.

Individual

Add individual devices by selecting individual device models from the drop-down.

Note: Please make sure that pre-installed version of UDC on your device is 22.05 or older. If not, the registration will not be completed successfully. If the UDC version is newer, it is recommended to use the Bulk QR flow (refer the documentation below).

Bulk CSV

Bulk CSV allows users to add any device or claim VR devices (Mirage VR-S3, ThinkReality VRX, etc.). To add a device, upload a CSV file with the details of devices to be added to the organization. Click Download CSV template to download the CSV template. Enter the device details and upload the CSV file to the portal.

For VR devices, click Claim VR devices and download the CSV template. Enter the details of VR devices you want to add to the organization and upload the CSV file to the portal.

Note: It's important that you know the Security Activation Code to perform this operation. You can get this code from your ThinkReality Admin.

Bulk QR

Scan the QR code with all the devices without having to enter serial number or device type.

Note: For devices with a UDC agent prior to the 21.11 version, it is recommended to use the individual method (explained above).

The QR code will be valid for 24 hours. You can also download the QR code as PNG, JPEG, SVG or PDF format.

Devices without pre-installed UDC package

If the devices do not have a pre-installed UDC package, you can set up the UDC client as a Device Owner. Use the following steps to add the device by setting up the UDC client as Device Owner -

1. Click the link to open the Add Device flow. In the first screen, enter the Wi-Fi settings (SSID and password). Click Next.
   
2. Navigate to Register Device app on your device and scan the QR code. The code will expire in 24 hours. To register later, you can view the QR code from the Device Details tab under the Device Manager tray section. Click Next.
   
3. Reboot the device to finish the registration process. The device status will change from Pending to Online in the portal when you refresh the Device page. Click Done.
   

In case of difficulties scanning the QR code or in cases of devices without a camera device, admins can add devices using the Manual Registration method.

This section will list the different operations that can be performed on the devices.

Group Devices

Devices can be added into groups for easy identification purposes.

Note:
A device can be assigned to an existing group only. Please see the Device Groups section (below) for more information on how to create a group.

1. Select the checkbox next to the device(s) you want to assign to the group. Click Group at the top of the page.
2. Select the group to which you want to add the device(s). Click Assign.

   Note:
   A device can be added into several groups. To perform this operation, perform Step 1 and 2 for all the groups.
   All the devices that are already assigned to other groups will be reassigned to the current group.

3. In the device list, click the group name to filter and display the list of devices in the group.

View/Manage Device Information

Click the device information to open the device tray. You'll see the following tabs -

Details tab

The Details tab displays the serial number, model type and manufacturer details of the device. You can also change the name of the device.

The Connected Glasses section displays the details of the latest firmware version installed on the glasses connected to the portal. This helps to facilitate device management and customer support activities.

The Stream section allows ThinkReality Cloud Portal users to join an AR Cast cloud stream. Click Join Stream and enter the PIN shown on the AR Cast app.

Once connected, users can watch the stream within the ThinkReality Cloud Portal. Users can also take screenshots during the stream. Click the camera icon to take the screenshot. The screenshot will be saved in the TRC_ARCastShot_YYYY-MM-DD_HH.MM.SS format on the local machine.

The Telemetry Data section displays the network details for the selected device. This helps users to better manage their devices. Users can see the following indicators -

• Cell network signal indicator (If the device has more than one SIM, additional indicators are displayed with the SIM numbers one below the other)
• WiFi signal indicator showing the signal strength
• In case of offline devices, the indicator will display the last updated details and an option to Refresh the data. Note: This information can be inaccurate when the device is offline.
• Device battery level information

Click Delete to delete the device. Click Yes in the confirmation message. The device will be deleted from the portal and made available for other organizations to claim.

Note:
The device information will be visible only for the Active devices.

Settings tab

The Settings tab displays the following information -

• Network connectivity settings such as Wi-Fi, Bluetooth, NFC. Additionally, you can configure the Wi-Fi settings from the portal by providing the connection name, Wi-Fi network name (SSID), setting the security and configuration.
• Power settings (sleep, wake, reboot).
• Hardware settings (enable/disable developer mode, device settings (language), time and date and set client logging level).
• Settings Restrictions that will be disallowed on the device side and Password Policy settings. These settings are available only for RealWear HMT-1, Vuzix M-400 devices (devices with device owner capability).

Content tab

The Content tab displays the list of user apps and featured apps and media in the portal. You can choose to deploy specific applications/media files into your device by toggling the button to On state. A progress bar will display the deployment status. Users can also turn on the filter (only show errors) to show applications that failed to deploy. If the device is offline, tbe deployment process will start once the device is online.

System Update tab

The System Update tab displays the information about the current version of system update for the specific device. Users can view the information such as system update name, current version, and the package type of the system update.

Activity History tab

The Activity History tab displays information about the activities that are performed on the device. Users can export the activity history in a CSV format.

Export Device Details

Only Organization Admins have the permissions to export and import device information.

Click More > Export to download the list of devices as a .CSV file

Import Device Details

Organization Admins can import the device details from the ThinkReality Cloud Portal into a CSV file.

1. Click More > Import from the Device Manager screen.
2. Upload the CSV file containing the device details. Click Verify.

If there are no errors, the import process is successful. The system will generate an email notification with the status of the import operation. If there are any errors, the email will contain the error information.

Delete Device (De-registration)

1. Select the checkbox next to the device(s) you want to delete from the portal. Click More > Delete to delete the device(s).
2. Click Yes in the confirmation message to delete the device. The device will be deleted from the portal and made available for other organizations to claim.

   Note:
   A device can also be deleted from the device tray.

Update Settings

Users can choose to update multiple device' settings in bulk. These are the same settings that are available in the device tray - Connectivity (WiFi, NFC, Bluetooth), Hardware (Developer mode settings, Time and Date) and Client Logging. Some settings may only work if the device is online.

1. Select the checkbox next to the device(s). Click Update Settings at the top of the page.

   Devices in the Pending state will not be updated.

2. In the Update Settings pop-up screen, toggle the settings (Connectivity, Hardware, Time and Date, Client Logging) that are to be applied on the selected devices. Click Apply to All to apply the settings.

Power Settings

Users can set the state of their device by triggering specific power commands from the ThinkReality Cloud Portal. The device must be online to receive these power commands.

1. In order to trigger the Power Settings command to the devices, select the checkbox next to the device(s). Click Power at the top of the page.

   Devices in the Pending state will not be updated.

2. In the Power settings pop-up screen, select the command to be sent to the device.
   • Sleep - Trigger the command to fall devices into sleep state. In the sleep state, the device will stay powered on but use low power. Apps stay open so when the device wakes up, you're back to where you left off.
   • Wake - Trigger the command to wake up the device.
   • Reboot - Trigger the command to turn off and turn it back on.

The Device Groups section lists the device groups in the ThinkReality Cloud Portal. To access the Device Groups, log in to the ThinkReality Cloud Portal and navigate to Device Manager > Device Groups section. Users can perform the following operations when working with the device groups:

• Create a New Device Group
• Manage Device Group Information
• Delete a Device Group

Create a New Device Group

1. Click Create device group + to create a new device group.
2. In the Add group pop-up screen, select the devices to be added to the group. Enter the device group name and click Assign.

Note:
All the devices that are already assigned to other groups will be reassigned to the current group.

Manage Device Group Information

1. Click on a device group to open the information tray. You will have the options to -
   • Update group name.
   • Add a new device. Click on + Add Device and follow the on-screen instructions.
   • Delete a device. To remove a device from the group, click the red cross next to the device information.
   • Delete the device group.
2. Click Save to perform the changes.

Delete a Device Group

1. Select the checkbox next to the device group(s) you want to delete from the portal. Click Delete.
2. Click Yes in the confirmation message to delete the device. The device will be deleted from the portal.

Note:
A device group can also be deleted from the group information tray.