My computer does not start up

Solution: If your computer does not start up, take the following steps: Check if the power indicator is on, to ensure that the power adapter is connected to your computer and the power cord of your computer is plugged into a working electrical outlet. If you are using a power strip or surge protector, ensure it is turned on and working. Press the power button to turn on your computer again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist. Parent topic: Startup problems

My computer starts up slowly

Solution: If your computer starts up slowly, try the following solutions one by one to troubleshoot and fix the issue: Ensure that your Windows operating system and drivers are up-to-date. Take the following steps: Type Windows update in the Windows search box and press Enter. Click Check for updates. If an update package is available, it will be automatically downloaded and installed. Remove unnecessary programs from the startup programs. Take the following steps: Open the Start menu, and then click Settings > Apps > Startup. In the Startup section, turn off the switch of programs that are not necessary to start automatically when you log in to Windows. . Enable Fast Startup. Take the following steps: Type choose a power plan in the Windows search box and press Enter. Select Choose what the power buttons do on the left sidebar. Click Change settings that are currently unavailable. Select Turn on fast startup under Shutdown settings tab, and then click Save changes. Ensure that your computer automatically manages paging file size. Take the following steps: Type view advanced system settings in the Windows search box and press Enter. Click the Advanced tab and click Settings under Performance. Click the Advanced tab and click Change under Virtual memory. Ensure that Automatically manage paging file size for all drives is selected. Click OK to save the changes. The changes will take effect after you restart your computer. Free up more disk space. Take the following steps: Open the Start menu, and then click Settings > System > Storage. Select Temporary files, select the item you want to delete, and then click Remove files. Note: The selected files and their data will be permanently deleted. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist. Parent topic: Startup problems

My computer does not shut down

Solution: If your computer does not shut down, try the following steps: Shut down your computer by pressing the power button for 10 seconds until the screen turns off. Check the power button on your computer and if it is a customer replaceable unit, replace it when necessary. For details, refer to the part replacement information in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist. Parent topic: Startup problems

My computer gets stuck in sleep or hibernate mode

Solution: If your computer gets stuck in sleep or hibernate mode, try the following solutions one by one to troubleshoot and fix the issue: Press any key on the keyboard, move the mouse, or quickly press the power button on your computer. Use the embedded keyboard or pointing device, or an external non-Bluetooth device. Restart your computer. Shut down your computer by pressing the power button for 10 seconds until the screen turns off. Wait about 1 minute. Then, press the power button to turn on your computer again. To avoid future stuck in sleep or hibernate mode, you can complete the following settings: Allow your desired keyboard to wake up your computer. Type Keyboard in the Windows search box and then press Enter. Under the Hardware tab, select the keyboard as desired. Click Properties > Change Settings. Under the Power Management tab, select Allow this device to wake the computer. Follow the on-screen instructions to save your changes. Edit power plan. Type cmd in the Windows search box and Select Run as administrator. Type powercfg -h on and then press Enter. Type Edit Power Plan in the Windows search box and then press Enter. Click Change advanced power settings. Select Sleep > Allow wake timers. Enable On battery and Plugged in. Follow the on-screen instructions to save your changes. Change power management settings. Type Device Manager in the Windows search box and then press Enter. Select System devices. Double-lick Intel(R) Management Engine Interface #1. Clear Allow the computer to turn off this device to save power under the Power management tab. Follow the on-screen instructions to save your changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist. Parent topic: Startup problems