Support
SymptomApplicable BrandsSystem Is Configured WithOperating SystemsSolutionWorkaroundAdditional InformationRelated Articles

Skype Test Video not working properly, "Your webcam is being used by another application" - Windows 10 - ThinkPad, ideaPad

Skype Test Video not working properly, "Your webcam is being used by another application" - Windows 10 - ThinkPad, ideaPad

Identify Your Device
To be sure this content applies to the device you need information on, please enter your serial number or select your product. or Browse Product
Submit
Help me find my product/serial number

Skype Test Video not working properly, "Your webcam is being used by another application" - Windows 10 - ThinkPad, ideaPad

Symptom

Testing a video does not work properly in Skype (Skype Settings > Test Video). A message is displayed, your webcam is currently being used by another application.

This issue happens when the user opens Skype while another application is using the camera device, such as Camera app and Lenovo Vantage app. The camera device cannot be used by two or more apps at the same time; however, the issue still occurs even after closing other camera apps.

Applicable Brands

  • ThinkPad
  • ideapad

System Is Configured With

Skype for Desktop with Test Video Feature, version 12.13.274.0 and later

Operating Systems

Windows 10

Solution

Use one of the following options to restore Test Video function when encountering the issue:

  • Sign out & sign back in to Skype
  • Sign out from Windows
  • Restart system

Workaround

Make sure no other application is using the camera device before opening Skype.

Additional Information

Only Test Video function is affected by this issue. Video Calling and sending of video message functions work properly.

Document ID:HT506521
Original Publish Date:04/19/2018
Last Modified Date:08/15/2024
X

Lenovo uses cookies to improve your experience.

Visit our Cookie Consent Tool to manage your preferences, or our Privacy Policy for more information.

Back to Previous Page
X
lenovo

Information We Collect About You

We want to be transparent about the data we and our partners collect and how we use it, so you can best exercise control over your personal data. For more information, please see our Privacy Policy.

Our cookie consent tool offers you greater visibility and control over how your preferences are stored on the site. However, some third party cookies have been temporarily classified as essential, meaning some cookies will drop that are not actually necessary for the functioning of the site. We are working to fix the issue, but you can still block essential cookies through your browser tools.

Information Our Partners Collect

We use the following partners to better improve your overall web browsing experience. They use cookies and other mechanisms to connect you with your social networks and tailor advertising to better match your interests. You can elect to opt-out of this information collection by unticking the boxes below.

Categories
1 of 1 allowed
Essential Required

We rely on cookies, javascript, and other web technologies to serve key—or essential—elements on the site. This may include things like your language preferences or server-based cookies intended to keep our site running and operational. If disabled, your site experience will likely be impacted.

Analytics

We use analytics to improve our website by better understanding how often users visit the site, what pages they visit most, and how long they spend on our site. We'll rely on cookies and third-party partners to track these actions and behaviors. Click on one of the partner names to learn more.

Vendors
Name Required

Website:

In Their Own Words

What data does this company collect?

Data Collected

Anonymous:

Pseudonymous:

PII:

Sensitive:

Data Sharing

Data Retention

Data Use

Data Storage

Adobe