Description

Describes the Frequently Asked Questions for the ThinkSmart Manager Service (TSMS).

For more information on ThinkSmart Manager portal, ThinkSmart Manager mobile app, and the ThinkSmart Manager Service (TSMS), visit: ThinkSmart Manager.

Applicable Systems

• ThinkSmart Tiny
• ThinkSmart One
• ThinkSmart Core
• ThinkSmart Core Gen 2
• ThinkSmart Hub
• ThinkSmart Hub 500
• ThinkSmart Edition Tiny M920q

For more information on ThinkSmart systems, visit: Lenovo Product Specifications Reference (psref.lenovo.com).

Frequently Asked Questions

• How to identify, or update the version of ThinkSmart Manager Service (TSMS)?
  • Click: How to identify, and update Lenovo ThinkSmart Manager Service version

• How to determine if the ThinkSmart Manager Service (TSMS) is installed on a ThinkSmart device?
  • Some ThinkSmart devices do not have ThinkSmart Manager Service (TSMS) pre-installed. ThinkSmart devices includes:
    • ThinkSmart Edition Tiny M920q
    • Selected models of the ThinkSmart Core
  • To help determine if the ThinkSmart Management Service is installed on your device, use the following Windows registry commands:
    • ​UDCService: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UDCService
    • ThinkSmartManagementService: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ThinkSmartManagementService

• Can ThinkSmart Manager Service manage BIOS or driver updates on a ThinkSmart device?
  • ThinkSmart Manager Service is unable to manage BIOS and driver updates. BIOS and driver updates are manual updates from support.lenovo.com. For more information, watch our video: How to download and install a driver from Lenovo Support Website.

• Is there a list of known issues, and limtations, including possible workarounds?
  • Click: ThinkSmart Manager Service - Release Notes (Known Issues, Limitations, Fixes, Features).