Nutanix Landing Page
Nutanix Landing Page
Nutanix Landing Page
Description
This landing page is to provide a central location to help our clients manage the hardware on their ThinkAgile HX (Nutanix) server environment. Use the menu below to quickly navigate to other sections in this article and click the "Back" button to return to this quick menu.
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Best Recipe | Lenovo Press Information | Data Center Support Website | Log Collection & Case Creation | Useful Links | Nutanix KB Articles |
Best Recipe
Best Recipes are groups of firmware and drivers that have been tested together to run on certain products. These groups undergo extensive testing to ensure stable OS, driver, and firmware configurations. Click the following links to get to the Best Recipe page or check out the FAQ.
- ThinkAgile HX - Best Recipes - Purley Systems
- Machine Types: 7X81, 7X82, 7X83, 7X84, 7Y87, 7Y88, 7Y89, 7Y90, 7Y95, 7Y96, 7Z02, 7Z03, 7Z04, 7Z05, 7Z08, 7Z09
- ThinkAgile HX - Best Recipes - Whitley Systems
- Machine Types: 7D52, 7Z82, 7Z84, 7Z85
- ThinkAgile HX - Best Recipes - Haswell/Broadwell Systems
- Machine Types: 8689, 8693, 8695
- ThinkAgile HX - Best Recipes - AMD Systems
- Machine Types: 7D5U
- ThinkAgile HX - Best Recipes - SE Series Edge Systems
- Machine Types: 7D20
- ThinkAgile HX - Best Recipe FAQ
ThinkAgile HX - Lenovo Press Information
Lenovo Data Center Support Website
The Lenovo Data Center Support Website is your central source of firmware drivers, troubleshooting tips, instructional documentation, part information, and warranty management.
Log Collection and Case Creation
In preparation for a case involving a HX servers, you will need to collect some information prior to opening a case.
- Collecting NCC Health Check Output using Prism
- Collecting Service Data (i.e. XCC logs)
- Collecting NCC Bay Logs using Prism (if requested)
Use the links below to create a Premier Support case (for systems that have this coverage), or how to access the Nutanix Portal.
- Lenovo - Premier Support Information
- Lenovo - Open a Premier Support Case
- Nutanix - Getting Started with Support
If you have Nutanix Certified Nodes and need to reach out to Nutanix Directly, here is a link to Nutanix Global Support Phone Numbers.
For details on how the ThinkAgile HX Series (including all HX Appliances, ThinkAgile HX Certified Nodes, Lenovo Converged HX Series products) are supported, please review the Lenovo ISG Support Plan - ThinkAgile HX Appliance and Lenovo Converged HX Series.
Useful Links
Top Nutanix Knowledge Base Articles
| Title | Description |
| [AOS Only] What to do when a Home Partition or Home Nutanix Directory on a Controller VM (CVM) is Full | Due to the limited size of the /home partition, it is possible to run low on free space and trigger Prism Alerts, NCC Health Check failures or warnings, or Pre-Upgrade Check failures. |
| NCC Health Check: fs_inconsistency_check | The NCC health check fs_inconsistency_check verifies whether any CVM (Controller VM) in the cluster is experiencing filesystem inconsistencies by checking for EXT4-fs error/warning messages in dmesg and scanning tune2fs output for all mounted disks. |
| How Upgrades Work at Nutanix | Upgrades at Nutanix are always designed to be done without needing any downtime for User VMs and their workloads. This document is intended to serve as an introduction describing how each type of upgrade works and to share some useful best practices for administrators. |
| AHV host networking | AHV Networking is covered in the documentation available on the Nutanix Support Portal. |
| NCC Health Check: pcvm_disk_usage_check | The NCC health check pcvm_disk_usage_check verifies that the amount of disk or system partition usage in the Prism Central (PC) VM is within limits. |
| HDD, SSD, and HBA troubleshooting | When a drive is experiencing recoverable errors, warnings, or a complete failure, the Stargate service marks the disk as offline. If the disk is detected to be offline 3 times within the hour, it is removed from the cluster automatically. |
| NCC Health Check: cvm_memory_usage_check | The NCC health check cvm_memory_usage_check verifies if each Controller VM (CVM) has enough free memory on each node. |
| NCC Health Check: cfs_fatal_check | The NCC health check cfs_fatal_check is a check to determine if the CFS (Collector Framework Service) process is stable. |
| Nutanix Alert - A1068 - FingerprintingDisabled | This article provides the information required for troubleshooting the alert FingerprintingDisabled for your Nutanix cluster. |
| NCC Health Check: check_ntp | The Nutanix NCC health check plugin check_ntp verifies the NTP configuration of the CVMs (Controller VMs) and hypervisor hosts. It also checks if there are any time drifts on the cluster. |
| How to Enable, Disable, and Verify LACP on AHV hosts | This article describes how to configure, enable, disable, and verify the LACP (Link Aggregation Control Protocol) configuration in AHV. |
| NCC Health Check: cluster_services_status | The NCC health check cluster_services_status verifies if the Controller VM (CVM) services have restarted recently across the cluster. |
| NCC Health Check: ahv_crash_file_check | The NCC health check ahv_crash_file_check reports if any AHV host crash dumps are detected on any of the hosts in the cluster. |
| Root Cause Analysis of CVM Reboots | This article describes how to troubleshoot and perform root cause analysis when a CVM (Controller VM) suddenly reboots. |
| NCC Health Check: inode_usage_check | The NCC check inode_usage_check verifies whether the number of free inodes on CVMs is getting low. An inode contains information (metadata) about a file in a file system, including where the data is stored, file name, file permissions and so on. |
