How to manually collect DM support data
How to manually collect DM support data
How to manually collect DM support data
Description
How to manually collect storage data on a DM storage system.
Applicable Systems
DM Storage Systems
Solution
- Use SSH to connect to either the management IP or one of the nodes' IPs. Use the admin user or another user with admin privileges.
- Run the command: autosupport invoke -node * -type all (Note the time that the command is run. This information is used in step 5).
Note: -force is optional (autosupport invoke -node * -type all -force) - Once the autosupport command has been run, log in to the Serial Processor Interface (SPI) web GUI.
- Click logs for either node and it should look similar to the following output:
- Look for the autosupport folder with a time that is close to when the command from step 2 was run.
- Inside the autosupport folder, find another folder with a similar time as to when the command from step 2 was issued.
- The contents of the folder should look similar to the following:
- Download all the files, zip the files, and upload the compressed file: https://logupload.lenovo.com/logupload.html.