Check to see if the layout of the physical keyboard matches with the on-screen keyboard.

Use these steps to open the on-screen keyboard.

Windows 10, 11

1. Press Windows key + R.
2. Type OSK and then press Enter.

If the keyboard does not match, proceed to step 2.

Note: Some swapped keys may be due to the incorrect language setting (for example, UK instead of US English, " instead of @).

Windows 10

1. Go to Start Menu and Settings.
   
2. Select Time & Language.
   
3. Click Language on the left pane, and click Add a language.
   
4. Browse for the preferred language, and then tap or click it to add it to the language list.
5. Choose the selected language and set as default.

Windows 11

1. Go to Start Menu and Settings.
   
2. Select Time & Language.
3. Click Add a language.
   
4. Browse for the preferred language, and then tap or click it to add it to the language list.
5. Choose the selected language and set as default.

Windows 10

1. Search for and open Device Manager.
   
2. Navigate and expand Keyboards.
3. Right-click the keyboard. Select Update driver.
   
4. Select Search automatically for updated driver software.
   

Windows 11

1. Search for and open Device Manager.
   
2. Navigate and expand Keyboards.
3. Right-click the keyboard. Select Update driver.
   
4. Select Search automatically for drivers.
   

In case the above solution does not work, it is possible that Sticky Keys or Filter Keys or both are turned on in Windows.

In order to disable these features in Windows 10, use the following steps:

1. Search for and select Control Panel.
   
2. Make sure View by type is set to Category at the top-right corner of the Control Panel window and click the Ease of Access category.
   
3. From the Ease of Access window, click the Change how your keyboard works.
   
4. Once the Make the keyboard easier to use window opens, under the Make it easier to type section, uncheck the Turn on Sticky Keys and Turn on Filter Keys check boxes if already checked.
   
5. Click OK to save the changes.
6. Try typing something in any text editor to test if it is working.

In order to disable these features in Windows 11, use the following steps:

1. Search for and select Control Panel.
   
2. Make sure View by type is set to Category at the top-right corner of the Control Panel window and click the Ease of Access category.
   
3. From the Ease of Access window, click the Change how your keyboard works.
   
4. Once the Make the keyboard easier to use window opens, under the Make it easier to type section, uncheck the Turn on Sticky Keys and Turn on Filter Keys check boxes if already checked.
   
5. Click OK to save the changes.
6. Try typing something in any text editor to test if it is working.