ThinkSmart Hub 500 is a purpose-built conference room device. The ThinkSmart Hub hardware is designed by Lenovo, and the software is supplied by UC (Unified Communications) companies. For more information, click:

• Product Specifications Reference (PSREF): ThinkSmart Hub 500
• Product Specifications Reference (PSREF): ThinkSmart Hub 500 for Zoom

ThinkSmart Hub unit serial number can be found by one of the following:

• Printed label on the ThinkSmart Hub device
• Windows 10 IoT Administrator Account
• ThinkSmart Manager

Printed Label on the ThinkSmart Hube unit

The serial number is on the printed product label on the bottom of the ThinkSmart Hub device.

Windows 10 IoT Adminstrator (Admin) Account

Use the following steps:

1. Open the Command Prompt by pressing the Windows Key on the keyboard.
2. Press X key.
3. Select Command Prompt (Admin) on the menu.
4. On the keyboard, enter the following command: wmic bios get serialnumber

This serial number appears on the screen. 

ThinkSmart Manager

If the the device has been added to the ThinkSmart Manager (portal.thinksmart.lenovo.com), follow these steps:

1. From Home, select Device Manager, then select Devices.
2. Select the device, and the following appears.
   

ThinkSmart Hub is supported based on the following:

• Lenovo: Supports hardware repair, device recovery, Frequently Asked Question's (FAQ's), and How-To use.
• Microsoft: Supports Microsoft Teams Rooms (MTR) software (formerly called Skype Room Systems), and other Microsoft components obtained through their licensing agreements.
• Zoom: Supports Zoom, and other Zoom components obtained through their licensing agreements.

Microsoft Teams Rooms License

Zoom Rooms License

A Zoom Room license is available from Zoom, or a Zoom account representative.

The following identifies how to update the various drivers and software.

Note: Windows features an on-screen keyboards when used with a touch controller. However, for ease-of-use, Lenovo recommends a USB keyboard, mouse and external display.

Lenovo support resources includes:

• ThinkSmart Hub 500:
  • ThinkSmart Hub 500 Hardware Deployment Guide for all Unified Communications (UC) Platforms
  • ThinkSmart Hub 500 Configuration Guide for Zoom Rooms
  • ThinkSmart Hub 500 User Guide and Hardware Maintenance Manual (English)
  • ThinkSmart Hub 500 Deployment Guide Microsoft Skype Room Systems
  • ThinkSmart Hub 500 Product Information Guide (In the Adminstrator Mode)
  • ThinkSmart Hub 500 Frequently Asked Question's (FAQ's)
  • Recommended deployment process for Windows-based Lenovo ThinkSmart devices
  • Using the Windows Administrator Account, and Administrator Password on a ThinkSmart device or the ThinkSmart Manager portal
  • Microsoft Teams Rooms (MTR) cannot be launched after Windows 10 IoT operating system updates - ThinkSmart Hub 500, ThinkSmart Edition Tiny M920q
• ThinkSmart Manager:
  • ThinkSmart Manager: Streamline your smart collaboration device management with one console
  • [Video] ThinkSmart Manager Overview
• Microsoft Teams Rooms (MTR):
  • [Video] Microsoft Teams Rooms (MTR): Ad Hoc Meeting feature
  • [Video] Microsoft Teams Rooms (MTR): Make a Conference Call feature
  • [Video] Microsoft Teams Rooms (MTR): How to Join a Meeting feature
  • [Video] Microsoft Teams Rooms (MTR): Make a Phone Call feature
  • [Video] Microsoft Teams Rooms (MTR):Project and Switch Presentations feature

When using the embedded Microsoft Windows 10 IOT Enterprise operating system, the ThinkSmart Hub solution requires a proper Microsoft Teams Room infrastructure deployment.

An account name and password is required for each ThinkSmart Hub device, Office 365 admin console, or Microsoft SFB and Exchange server.

Consult Microsoft's licensing information on licensing, configuration, and Microsoft Teams Rooms (MTR) by visiting Microsoft Teams Rooms.

For assistance with other Microsoft products related to the ThinkSmart Hub 500, access Microsoft - Contact us and use the virtual assistant to enter your topic. The virtual assistant will also allow you to connect with a person directly. As an option, you could also contact your local Microsoft sales representative to get support with any software related issues. For additional information on Microsoft resources, visit: Skype Help

Additional Microsoft resources includes:

• Microsoft Teams admin documentation
  • Microsoft Teams Rooms
• Microsoft Support
  • Microsoft Teams Rooms Help
  • Microsoft Teams Rooms Known issues
  • Microsoft Teams Release Notes
• Microsoft Teams Blog
• Microsoft Support

Zoom resources includes:

• Zoom Rooms and Workspaces Support
  • Zoom Help Center: Getting Started with Zoom Rooms
  • Zoom Help Center: Zoom Rooms User Guide
  • Zoom Rooms Release Notes
• Zoom Community

Lenovo Diagnostics UEFI Bootable is embedded within the ThinkSmart Hub 500. To create a flash disk, click: Create Bootable USB with UEFI Diagnostics.

Lenovo Diagnostics requires a  USB keyboard, mouse and a external display. 

Method One: Press F12 during initial power-on when Lenovo logo screen appears:

Press the F12 during the start sequence. The Setup Drive Menu appears.

Move to App Menu, then select Lenovo Diagnostics.

Method Two: To access diagnostics immediately, press F10 during initial power-on when Lenovo logo screen appears:

For more information, including the user guide, visit:

• Lenovo Diagnostics Solutions: Overview
• Lenovo Diagnostics Solutions: Downloads

For more information, visit

• Lenovo Lenovo Digital Download Recovery Service (DDRS): Download the files needed to create a Lenovo USB Recovery key
• [Video] How to create a Recovery USB Key with Lenovo Digital Download Recovery Service (DDRS)

To start the Lenovo DDRS process, visit: Lenovo Recovery Media.

Describes the recommended service parts replacement based on the symptom. For more information, click: Symptom and the recommended service parts replacement information for service personnel – ThinkSmart Hub 500.