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SymptomSystem Is Configured WithSolutionRelated Articles

ThinkPad USB 3.0 Docking Station troubleshooting

ThinkPad USB 3.0 Docking Station troubleshooting

ThinkPad USB 3.0 Docking Station troubleshooting

Symptom

When using a ThinkPad USB 3.0 docking station, users may experience an intermittent loss of the external monitor’s display, loss of the dock’s network connection, and/or loss of the dock’s USB connection.

System Is Configured With

External monitor, Ethernet connection, and/or USB device that are attached to a USB 3.0 docking station

Solution

Ensure that the latest dock driver, Intel USB 3.0 controller driver, and Intel HD video driver are installed on the ThinkPad that the dock is attached to.

Alias Id:SF14-T0005
Document ID:HT080927
Original Publish Date:04/02/2014
Last Modified Date:03/22/2023
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