ThinkSmart Core is a modular room kit designed for flexibility and scalability in meeting spaces. These purpose-built, modular room kit solutions start with ThinkSmart Core, a compute that is powered by 11th Gen Intel CoreTM vProTM processors with Intel Iris X graphics for optimized business productivity and collaboration. It includes the ThinkSmart Manager Service (TSMS). 

ThinkSmart Core Device: Zoom Rooms is certified and preloaded with Zoom Rooms to help employees connect, share and collaborate seamlessly and securely from wherever they may be working.

Depending on the model, the ThinkSmart Core Device: Zoom Rooms (11RW) is available in the following configurations:

With a HDMI-in port	Without a HDMI-in port
ThinkSmart Core Kit - Quick Start Setup Guide	ThinkSmart Core - Quick Start Guide

The following table lists the components that are included within the shipment package:

ThinkSmart Core unit serial number can be found by one of the following:

• Printed label on the ThinkSmart Core device
• Windows IoT Administrator Account
• ThinkSmart Manager portal

Printed Label on the ThinkSmart Core unit

The serial number is on the printed product label on the bottom of the ThinkSmart Core unit.

Windows IoT Adminstrator (Admin) Account

Use the following steps:

1. Open the Command Prompt by pressing the Windows Key on the keyboard.
2. Press X key.
3. Select Command Prompt (Admin) on the menu.
4. On the keyboard, enter the following command: wmic bios get serialnumber

This serial number appears on the screen.

ThinkSmart Manager portal

If the the device has been add to the ThinkSmart Manager (portal.thinksmart.lenovo.com), follow these steps:

1. From Home, select Device Manager, then select Devices.
2. Select the device, and the following appears.
   

ThinkSmart Core Device: Zoom Rooms is supported based on the following:

• Lenovo: Supports hardware repair, device recovery, Frequently Asked Question's (FAQ's), and How-To use.
• Zoom: Supports Zoom, and other Zoom components obtained through their licensing agreements.

The following identifies how to update the various drivers and software.

Note: Windows features an on-screen keyboards when used with a touch controller. However, for ease-of-use, Lenovo recommends a USB keyboard, mouse and external display.

Lenovo support resources includes (Deployment, FAQ, Troubleshoot):

• ThinkSmart Core:
  • ThinkSmart Core - Zoom: Frequently Asked Questions and Troubleshooting
  • ThinkSmart Core Kits Deployment and User Guide for Zoom Rooms (English)
  • ThinkSmart Core - Quick Start Guide
  • Recommended deployment process for Windows-based Lenovo ThinkSmart devices
  • Using the Windows Administrator Account, and Administrator Password on a ThinkSmart device or the ThinkSmart Manager portal
  • ThinkSmart Core Safety and Warranty Guide
  • ThinkSmart Core Kit Hardware Maintenance Manual (English)
  • Parts Removal and Replacement Videos - ThinkSmart Core
  • Symptom and the recommended service parts replacement information for service personnel – ThinkSmart Core.

For additional support options on contacting Lenovo, visit support.lenovo.com. Enter the system serial number (SN), and select Contact Us.

Zoom resources includes:

• Zoom Rooms and Workspaces Support
  • Zoom Help Center: Getting Started with Zoom Rooms
  • Zoom Help Center: Zoom Rooms User Guide
  • Zoom Rooms Release Notes
• Zoom Community

Lenovo Diagnostics UEFI Bootable is embedded within the ThinkSmart Core. To create a flash disk, click: Create Bootable USB with UEFI Diagnostics.

Leovo Diagnostics requires a USB keyboard, mouse and external display is required.

Note: Only selected HDMI connectors support attachment of a HDMI monitor. For more information, refer to the ThinkSmart Core Kit Hardware Maintenance Manual (English).

Method One: Press F12 during initial power-on when Lenovo logo screen appears:

Press the F12 during the start sequence. The Setup Drive Menu appears.

Move to App Menu, then select Lenovo Diagnostics.

Method Two: To access diagnostics immediately, press F10 during initial power-on when Lenovo logo screen appears:

For more information, including the user guide, visit:

• Lenovo Diagnostics Solutions: Overview
• Lenovo Diagnostics Solutions: Downloads

To recover, and reimage the ThinkSmart Core, use the Lenovo Digitial Download Recovery Service (DDRS).

• Windows 10 IoT or Windows 11 IoT
• ThinkSmart Manager Service (TSMS) device client 
• Microsoft Teams Rooms or Zoom Rooms

For more information, visit

• Lenovo Lenovo Digital Download Recovery Service (DDRS): Download the files needed to create a Lenovo USB Recovery key
• [Video] How to create a Recovery USB Key with Lenovo Digital Download Recovery Service (DDRS)

To start the Lenovo DDRS process, visit: Lenovo Recovery Media

Describes the recommended service parts replacement based on the symptom for a ThinkSmart Core for service personne.. For more information, click: Symptom and the recommended service parts replacement information for service personnel – ThinkSmart Core.