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How to refresh or reset your PC

Steps and instructions to refresh/reset your PC

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Steps and instructions to refresh/reset your PC

Description

For restore and refresh steps for Windows 11, see Recovery options in Windows.

For resetting or refreshing PCs running Windows 10, see the solution in this document.

Note: Back up important personal files and data to external storage (USB drive, DVD, cloud account, etc.) before using any of the following options.

Windows 10

Operating System

Windows 10

Solution

Refresh PC from Windows 10

1. Click the Windows key, then choose Settings.

Settings

2. Choose Update & security.

Update and Security

3. Choose Recovery, then click Get Started under Reset this PC.

Get Started

4. Choose Keep my files.

Keep my files

5. Click Next.

Next

6. Click Reset.

Reset

Refresh your PC from Advanced boot menu when unable to enter Windows 10

When Windows 10 cannot enter the desktop, the only way to enter the advanced boot menu is to force shut down the machine by long pressing the power button 3 times. After that you will see the screen as follows:

1. Click See advanced repair options.

Advanced repair options

2. Click Troubleshoot.

Troubleshoot

3. Click Reset this PC.

Reset this PC

4. Choose Keep my files.

Keep my files

5. Choose an account to continue.

Choose an account

6. Enter the password for this account and click Continue.

Enter password

7. Click Reset to start refreshing your PC.

Reset

Reset PC from Windows 10

1. Click the Windows key, then choose Settings.

Settings

2. Choose Update & security.

Update and Security

3. Choose Recovery, then click Get Started under Reset this PC.

Reset this PC

4. Choose Remove everything.

Remove everything

5. Pick an option according to the prompt information.

Prompt

6. Click Reset.

Reset

Reset your PC from advanced boot menu when unable to enter Windows 10

When Windows 10 cannot enter the desktop, the only way to enter the advanced boot menu is to forcefully shut down the machine by long pressing the power button 3 times. After that you will see the screen as follows:

1. Click See advanced repair options.

Advanced repair options

2. Click Troubleshoot.

Troubleshoot

3. Click Reset this PC.

Reset this PC

4. Choose Remove everything.

Remove everything

5. Pick an option according to the prompt information.

Select an option

6. Click Reset to start resetting your PC.

Reset

Document ID:HT505319
Original Publish Date:10/16/2017
Last Modified Date:01/15/2025
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