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Phone will not turn on - Step 1 of 4

Phone will not turn on - Step 1 of 4

Phone will not turn on - Step 1 of 4

Force reboot

In the unlikely event that your device becomes unresponsive, try a force reboot.

Press and hold the power key for up to 30 seconds to perform a force reboot on the device.


Note: Data on your phone will not be deleted

Tip: If reboot was not successful you should attempt the reboot while connected to a wall charger.

 

Did this resolve the issue?




Document ID:LPT000801
Original Publish Date:03/21/2017
Last Modified Date:03/24/2017
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