When inserting a DVD for the first time during a boot session, PowerDVD may not launch the disc. After a few minutes, a message may appear stating "The desktop version of PowerDVD is not installed". In some cases, the disc will launch a few minutes after the message appears. The next attempt will be successful.
The above symptom is associated with the following systems:
System is configured with:
The user should attempt to start the DVD again by either ejecting and re-inserting or by pressing the "Play Disc" button in the User Interface.
The architecture of Microsoft Windows 8 prevents Metro applications from directly accessing DVD's. Metro PowerDVD disc input and output is done by a desktop proxy. This message occurs when the Metro part of PowerDVD does not get a communication from the desktop part that the disc has successfully started within a certain period.
The communication failure can occur in one of three situations below: