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      Camera does not work in skype


      Lenovo EasyCamera is detected in skype video options but when initiating video call, an error occurs: "Your camera is not supported".

      Affected Configurations

      The above symptom is associated with, but not limited to, the following systems:

      • Lenovo, Idea and Think laptops

      Affected Systems

      • IdeaPad 100

      Applies to

      • Windows 8.1, Windows 7

      1. Uninstall Lenovo EasyCamera driver

      In Windows 7, go to Start -> Control Panel -> Programs (View by Category)-> Uninstall a program. Then, locate Lenovo EasyCamera and right-click on it and select Uninstall.

      How to uninstall a program

      In Windows 8.1, from the Windows Start Screen, search and select Uninstall a program. Locate Lenovo EasyCamera, right-click on it and select Uninstall.

      Uninstall app

      2. Download and install camera driver

      Go to  http://support.lenovo.com/us/en/products/laptops-and-netbooks/100-series?c=1, select your Model, click “go”. You will see all the drivers, download and install the corresponding camera driver.

      Driver download

      Need additional information, visit the Windows Support Center


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      • Alias ID: IN20100531-001
      • Document ID: HT070440
      • Last Updated :15 Dec 2016
      • © 2016 Lenovo