What if defective pixel is found on your monitor - Policy and Standard, Lenovo Monitors and All-in-One Desktop
What if defective pixel is found on your monitor - Policy and Standard, Lenovo Monitors and All-in-One Desktop
What if defective pixel is found on your monitor - Policy and Standard, Lenovo Monitors and All-in-One Desktop
All Lenovo Monitors and All-in-One Desktop Systems (Commercial and Consumer) will exceed ISO 9241 Class 1 and Class 2 requirements in that Pixel and adjacent Sub Pixel Defects are not permitted. Sub pixel defects in most products meet ISO9241 Class 1 requirements as shown below in the table.
If defective pixel, some times may be called "dead pixel" or "stuck pixel", is found on your Lenovo Monitor, read the content to understand the standard and what you can do.
Definition: What is a pixel?
Short for picture element, a pixel is a single point in a graphic image. LCD technology products display pictures by dividing the display screen into thousands (or millions) of pixels, arranged in rows and columns. The pixels are placed close together so that they appear connected.
A full pixel is a combination of one red, one green, and one blue sub-pixel.
Definition: Pixel Defects or Sub Pixel Defects
Bright Pixel is where the Red, Green and Blue sub pixels are bright. Visible as a white dot on a black screen.
Dark Pixel is where the Red, Green and Blue sub pixels are dark. Visible as a black dot on a white screen.
Bright Sub Pixel is where a Red, Green or Blue sub pixel is bright. Visible as a colored dot on a black screen.
ISO-9241
This International Standards Organization Standard defines a specification for classes of pixel defects as detailed below:
Class 0 products have no pixel or sub pixel defects.
Class 1 products can have all or any of the following defects:
- 1 Bright Pixel (All sub pixels are bright)
- 1 dark Pixel (All sub pixels are dark)
- 2 single or adjacent bright or dark sub pixels
- Up to a total of 5 bright or dark sub pixels (determined by type)
Class 2 products can have all or any of the following defects:
- 2 Bright Pixel (All sub pixels are bright)
- 2 dark Pixel (All sub pixels are dark)
- 2 single or adjacent bright or dark sub pixels
- Up to a total of 10 bright or dark sub pixels (determined by type, bright sub pixels cannot exceed 5)
Class 3 products can have all or any of the following defects:
- 5 Bright Pixel (All sub pixels are bright)
- 15 dark Pixel (All sub pixels are dark)
- Up to a total of 50 bright or dark sub pixels
If defective pixel is found on your monitor - Lenovo Standard
All Lenovo Monitors and All-in-One Desktop Systems (Commercial and Consumer) will exceed ISO 9241 Class 1 and Class 2 requirements in that Pixel and adjacent Sub Pixel Defects are not permitted. Sub pixel defects in most products meet ISO9241 Class 1 requirements as shown below in the table.
If the number of defective sub pixels on a monitor or All-In-One Desktop exceeds the applicable numbers in the table below during the warranty period then contact Lenovo or your service provider for assistance.
Size |
Resolution |
ISO9241 Class 1 |
Pixel Defect |
Bright Sub Pixels |
Dark Sub Pixels |
Total Sub Pixels |
13.3” Wide |
1600 x 900 |
Y |
0 |
2 |
5 |
5 |
14.0” Wide |
1366 x 768 |
N |
0 |
2 |
5 |
5 |
14.0” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
17.0" |
1280 x 1024 |
Y |
0 |
2 |
5 |
5 |
18.5" Wide |
1366 x 768 |
Y |
0 |
2 |
5 |
5 |
19.0" |
1280 x 1024 |
Y |
0 |
2 |
5 |
5 |
19.0" Wide |
1440 x 900 |
Y |
0 |
2 |
5 |
5 |
19.0" Wide |
1680 x 1050 |
Y |
0 |
2 |
5 |
5 |
19.5” Wide |
1440 x 900 |
Y |
0 |
2 |
5 |
5 |
19.5” Wide |
1600 x 900 |
Y |
0 |
2 |
5 |
5 |
20.0" |
1600 x 1200 |
Y |
0 |
2 |
5 |
5 |
20.0" Wide |
1600 x 900 |
Y |
0 |
2 |
5 |
5 |
20.0" Wide |
1680 x 1050 |
Y |
0 |
2 |
5 |
5 |
20.7” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
21.5" Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
22.0" Wide |
1680 x 1050 |
Y |
0 |
2 |
5 |
5 |
22.0" Wide |
1920 x 1200 |
Y |
0 |
2 |
5 |
5 |
22.5” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
23.0" Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
23.6" Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
23.8” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
23.8” Wide |
2560 x 1440 |
Y |
0 |
2 |
5 |
5 |
24.0” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
24.0" Wide |
1920 x 1200 |
Y |
0 |
2 |
5 |
5 |
24.5” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
25.0” Wide |
1920 x 1200 |
Y |
0 |
2 |
5 |
5 |
27.0” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
27.0” Wide |
2560 x 1440 |
Y |
0 |
2 |
5 |
5 |
27.0” Wide |
3840 x 2160 |
Y |
0 |
2 |
5 |
5 |
28.0” Wide |
1920 x 1080 |
Y |
0 |
2 |
5 |
5 |
28.0” Wide |
3840 x 2160 |
Y |
0 |
2 |
5 |
5 |
29.0” Wide |
2560 x 1080 |
Y |
0 |
2 |
5 |
5 |
30.0" Wide |
2560 x 1600 |
Y |
0 |
2 |
5 |
5 |
31.5” Wide |
2560 x 1440 |
Y |
0 |
2 |
5 |
5 |
31.5” Wide Curved |
2560 X 1440 |
y |
0 |
2 |
5 |
5 |
31.5” Wide |
3840 x 2160 |
Y |
0 |
2 |
5 |
5 |
32.0” Wide |
3840 x 2160 |
Y |
0 |
2 |
5 |
5 |
34.0” Wide Curved |
3440 x 1440 |
Y |
0 |
2 |
5 |
5 |
43.4" Wide Curved |
3840 x 1200 |
Y |
0 |
2 |
5 |
5 |
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