Lenovo Device Intelligence (LDI): Predict & Prevent Common PC Health, Performance Issues - Before They Become Issues

Lenovo Device Intelligence (LDI): Predict & Prevent Common PC Health, Performance Issues - Before They Become Issues

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Lenovo Device Intelligence (LDI): Predict & Prevent Common PC Health, Performance Issues - Before They Become Issues

Lenovo Device Intelligence

Overview and Features

Enterprise IT Managers live in a world where they are forced to react to their users' issues after their productivity has already been impacted. This interaction is inherently negative and stressful for all involved. Lenovo Device Intelligence (LDI) changes this dynamic by allowing IT Admins to be proactive in their ability to support their users through the use of artificial intelligence (AI) and machine learning (ML) techniques that can monitor on-device trends and forecast a hardware or OS/software issue that may occur.

As an IT Manager or Analyst, you now have additional tools in your toolkit that enable you to be more proactive in resolving device health issues before they negatively impact employee experience.

Features

  • Single pane of glass to monitor your fleet of devices
  • Hardware monitoring of storage, battery, drivers
  • Proactive predictions of future hardware issues using artificial intelligence - prevent issues before they happen
  • Advanced system crash ("Blue screen of death") analytics to pinpoint problematic devices & drivers
  • Identify applications installed on your devices that impact experience and performance

For more information,

For Lenovo Device Intelligence (LDI) Plus, click: Lenovo Device Intelligence (LDI) Plus

Getting Started

Your Lenovo Account representative will initiate the process of getting your organization tenant created. When the tenant has been created, the IT Owner specified to your organization will receive an E-mail from Lenovo Intelligence Support mentioning that an account has been created. Access the LDI portal sign-on page using the link in the E-mail and begin the setup process.

  • LDI User Guide - This guide has the following chapters:
    • Overview: This chapter provides you an overview of the tool and features in short.
    • Onboard your fleet: This chapter provides you details on how to onboard and register devices to LDI (Platforms: Windows, Virtual Machine, and Mac OS). This chapter also includes step-by-step instructions for System Center Configuration Manager (SCCM) to deploy the LDI Provisioning Package on the fleet of devices in your organization. Furthermore, this chapter explains to configure Microsoft InTune to deploy the provisioning package on devices.
    • Configure LDI : This chapter helps you to configure the tool such as create and manage user, provide access and privileges, etc.
    • Monitor your fleet: This chapter helps you to monitor your device such as getting user experience, managing device, discover and resolve issues, etc.
    • Third party tools integration (Integrate with outside systems): This chapter assists you in integrating your device insights with API and ServiceNow tool.
    • Support documentation (Appendix): This chapter covers remediation script help, device support matrix, etc.
  • MSP User Guide (pdf) - The Managed Service Provider (MSP) User Guide helps understand IT Administrators and Engineers to provide proactive and remote management for their end customers’ devices leveraging full features of LDI software.
  • ServiceNow Integration Guide - This guide helps you configure LDI ServiceNow Plugin to communicate device and issues information through LDI API.
  • API Guide / Specification - This guide helps you generate API credentials from your organization admin account, authenticate APIs, and use them to integrate LDI with external platforms or applications.

Training Videos

Release History and Release Notes

Version Date
V24.12 17 December 2024
V24.10 30 October 2024
V24.9 30 September 2024
V24.7 5 August 2024
V24.6 1 July 2024
V24.5 7 June 2024
V24.4 10 May 2024
V24.3 01 April 2024
V24.2 28 February 2024
V24.1 29 January 2024
V23.11 12 December 2023
V23.10 9 November 2023
V23.9 8 October 2023
V23.8 6 September 2023
V23.7 3 August 2023
V23.6 27 June 2023
V23.5 3 June 2023
V23.4 26 April 2023
V23.3 23 March 2023
V23.2 23 February 2023
V2.21 8 December 2022
V2.20 28 October 2022
V2.19 29 September 2022
V2.18 25 August 2022
V2.17 4 August 2022
V2.16 15 June 2022
V2.14 20 April 2022
V2.13 15 March 2022
V2.12 18 February 2022
V2.11 27 January 2022
V2.9 29 November 2021
V2.8 18 November 2021
V2.7 27 September 2021
V2.6 29 July 2021
V2.5 28 June 2021
V2.4 26 May 2021
V2.3 28 April 2021
V2.2.1 25 March 2021
V2.2 25 February 2021
V2.1 7 December 2020
V2.0 30 September 2020

 

Getting Service and Support

Sevice and support is available for:

  • Lenovo Devices: Reporting a hardware, or software issue for a Lenovo device.
  • LDI Platform: Reporting an issue with the LDI Platform, or a non-Lenovo device software device issue.

For reporting an issue, select one of the following:

  • When not using LDI, or a LDI License is not available (Platform only):
    • Send email to Lenovo Device Intelligence Technical Support at: cspsupport@lenovo.com
  • When using within the LDI Portal with an LDI License (Lenovo Device Issue or LDI Platform Support):
    • Select Support Tickets.
      LDI
    • Select Raise a Support Ticket.
      Support Tickets
    • Select Lenovo Device Issue or Platform Support.
      Support Ticket
    • Select Lenovo Device Issue or Platform Support, and one of the following appears.
      Hardware Issue Platform Support

Latin America Support

Use the support mail address ldisupport@lenovocloudsoftware.com for the following countries:

  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Bahamas
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • Guatemala
  • Haiti
  • Honduras
  • Jamaica
  • Mexico
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Suriname
  • Uruguay 
  • Venezuela

Alias Id:LDI
Document ID:HT511072
Original Publish Date:09/01/2020
Last Modified Date:12/17/2024