Lenovo Device Intelligence (LDI): Predict & Prevent Common PC Health, Performance Issues - Before They Become Issues
Lenovo Device Intelligence (LDI): Predict & Prevent Common PC Health, Performance Issues - Before They Become Issues
Lenovo Device Intelligence (LDI): Predict & Prevent Common PC Health, Performance Issues - Before They Become Issues
Overview and Features
Enterprise IT Managers live in a world where they are forced to react to their users' issues after their productivity has already been impacted. This interaction is inherently negative and stressful for all involved. Lenovo Device Intelligence (LDI) changes this dynamic by allowing IT Admins to be proactive in their ability to support their users through the use of artificial intelligence (AI) and machine learning (ML) techniques that can monitor on-device trends and forecast a hardware or OS/software issue that may occur.
As an IT Manager or Analyst, you now have additional tools in your toolkit that enable you to be more proactive in resolving device health issues before they negatively impact employee experience.
Features
- Single pane of glass to monitor your fleet of devices
- Hardware monitoring of storage, battery, drivers
- Proactive predictions of future hardware issues using artificial intelligence - prevent issues before they happen
- Advanced system crash ("Blue screen of death") analytics to pinpoint problematic devices & drivers
- Identify applications installed on your devices that impact experience and performance
For more information,
- Lenovo Device Intelligence Solutions: Predictive and proactive PC Fleet Management
- Lenovo Device Intelligence brochure (pdf).
For Lenovo Device Intelligence (LDI) Plus, click: Lenovo Device Intelligence (LDI) Plus
Getting Started
Your Lenovo Account representative will initiate the process of getting your organization tenant created. When the tenant has been created, the IT Owner specified to your organization will receive an E-mail from Lenovo Intelligence Support mentioning that an account has been created. Access the LDI portal sign-on page using the link in the E-mail and begin the setup process.
- LDI User Guide - This guide has the following chapters:
- Overview: This chapter provides you an overview of the tool and features in short.
- Onboard your fleet: This chapter provides you details on how to onboard and register devices to LDI (Platforms: Windows, Virtual Machine, and Mac OS). This chapter also includes step-by-step instructions for System Center Configuration Manager (SCCM) to deploy the LDI Provisioning Package on the fleet of devices in your organization. Furthermore, this chapter explains to configure Microsoft InTune to deploy the provisioning package on devices.
- Configure LDI : This chapter helps you to configure the tool such as create and manage user, provide access and privileges, etc.
- Monitor your fleet: This chapter helps you to monitor your device such as getting user experience, managing device, discover and resolve issues, etc.
- Third party tools integration (Integrate with outside systems): This chapter assists you in integrating your device insights with API and ServiceNow tool.
- Support documentation (Appendix): This chapter covers remediation script help, device support matrix, etc.
- MSP User Guide (pdf) - The Managed Service Provider (MSP) User Guide helps understand IT Administrators and Engineers to provide proactive and remote management for their end customers’ devices leveraging full features of LDI software.
- ServiceNow Integration Guide - This guide helps you configure LDI ServiceNow Plugin to communicate device and issues information through LDI API.
- API Guide / Specification - This guide helps you generate API credentials from your organization admin account, authenticate APIs, and use them to integrate LDI with external platforms or applications.
Training Videos
Video | Release Date |
General Overview and How To Get Started with Lenovo Device Intelligence | 9 November 2023 |
Release History and Release Notes
Version | Date |
---|---|
V24.12 | 17 December 2024 |
V24.10 | 30 October 2024 |
V24.9 | 30 September 2024 |
V24.7 | 5 August 2024 |
V24.6 | 1 July 2024 |
V24.5 | 7 June 2024 |
V24.4 | 10 May 2024 |
V24.3 | 01 April 2024 |
V24.2 | 28 February 2024 |
V24.1 | 29 January 2024 |
V23.11 | 12 December 2023 |
V23.10 | 9 November 2023 |
V23.9 | 8 October 2023 |
V23.8 | 6 September 2023 |
V23.7 | 3 August 2023 |
V23.6 | 27 June 2023 |
V23.5 | 3 June 2023 |
V23.4 | 26 April 2023 |
V23.3 | 23 March 2023 |
V23.2 | 23 February 2023 |
V2.21 | 8 December 2022 |
V2.20 | 28 October 2022 |
V2.19 | 29 September 2022 |
V2.18 | 25 August 2022 |
V2.17 | 4 August 2022 |
V2.16 | 15 June 2022 |
V2.14 | 20 April 2022 |
V2.13 | 15 March 2022 |
V2.12 | 18 February 2022 |
V2.11 | 27 January 2022 |
V2.9 | 29 November 2021 |
V2.8 | 18 November 2021 |
V2.7 | 27 September 2021 |
V2.6 | 29 July 2021 |
V2.5 | 28 June 2021 |
V2.4 | 26 May 2021 |
V2.3 | 28 April 2021 |
V2.2.1 | 25 March 2021 |
V2.2 | 25 February 2021 |
V2.1 | 7 December 2020 |
V2.0 | 30 September 2020 |
Getting Service and Support
Sevice and support is available for:
- Lenovo Devices: Reporting a hardware, or software issue for a Lenovo device.
- LDI Platform: Reporting an issue with the LDI Platform, or a non-Lenovo device software device issue.
For reporting an issue, select one of the following:
- When not using LDI, or a LDI License is not available (Platform only):
- Send email to Lenovo Device Intelligence Technical Support at: cspsupport@lenovo.com
- When using within the LDI Portal with an LDI License (Lenovo Device Issue or LDI Platform Support):
- Select Support Tickets.
- Select Raise a Support Ticket.
- Select Lenovo Device Issue or Platform Support.
- Select Lenovo Device Issue or Platform Support, and one of the following appears.
- Select Support Tickets.
Latin America Support
Use the support mail address ldisupport@lenovocloudsoftware.com for the following countries:
- Anguilla
- Antigua and Barbuda
- Argentina
- Bahamas
- Bolivia
- Brazil
- Chile
- Colombia
- Costa Rica
- Dominican Republic
- Ecuador
- El Salvador
- Guatemala
- Haiti
- Honduras
- Jamaica
- Mexico
- Nicaragua
- Panama
- Paraguay
- Peru
- Puerto Rico
- Suriname
- Uruguay
- Venezuela
Terms and Conditions
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