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Technical support for software means the provision of telephone or web-based technical assistance by Lenovo to customer’s technical contact(s) with respect to any software defects, errors, and product problems exhibited on supported Lenovo configurations.
Technical support does not cover help with the initial installation of the product, software how-to, training and/or configuring the production environment. If you need assistance in these areas, contact your Lenovo Sales Representative or Lenovo Business Partner for the best service offering.
- The following XClarity Integrator products are covered when you purchase Subscription and Support from Lenovo:
- LXCI for Microsoft System Center Support
- LXCI for VMware vCenter Support
- LXCI for MSSC
- LXCI for VMware vRealize
- LXCI for Zenoss
Support is provided through Contact Us. Place a call and select the XClarity option from the menu.
For XClarity Administrator, follow the instructions above.
- The following XClarity Integrator products are provided “as is” without support:
- MoogSoft XClarity Link Access Module
- XClarity Integrator for Splunk Enterprise
- LXCI for ServiceNow (TBC if stand-alone or integrated into ServiceNow)
- The following XClarity Integrator products are provided are supported through server warranty:
- XClarity Controller (LXCC)
- XClarity Provisioning Manager (LXPM)
- XClarity Essentials (LXCE)
Support is provided through Contact Us. Place a call and select the Hardware option from the menu.
For XClarity Energy Manager, support is dependent on your method of purchase.
- The following XClarity Integrator products are provided “as is” without support:
- If you purchased LXEM as stand-alone software, follow the XClarity Integrator instructions above.
- If you purchased LXEM as part of XClarity Controller, follow the XClarity Controller instructions above.
For XClarity Mobile, support is provided. Refer to the forums for help at: https://forums.lenovo.com/t5/Lenovo-XClarity/bd-p/xc01_eg
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XClarity has a one-year lifecycle. Once End of Support (EOS) is announced, the actual EOS will take place one year after the announced date.
Product |
End of support |
XClarity Integrator Add-in for SCVMM v3.6.0 |
July 26, 2022 |
XClarity Integrator for Microsoft Windows Admin Center v3.5.0 |
June 30, 2023 |
XClarity Integrator for Microsoft Windows Admin Center v3.4.0 |
June 30, 2023 |
XClarity Integrator for Microsoft Windows Admin Center v3.3.0 |
June 30, 2023 |
XClarity Integrator for Microsoft Windows Admin Center v3.2.0 |
June 30, 2023 |
XClarity Integrator for Microsoft Windows Admin Center v3.1.0 |
June 30, 2023 |
XClarity Integrator for Microsoft Windows Admin Center v3.0.0 |
June 30, 2023 |
XClarity Integrator for Microsoft Windows Admin Center v2.1.0 |
May 30, 2022 |
XClarity Integrator for Microsoft Windows Admin Center v2.0.0 |
May 30, 2022 |
XClarity Integrator for Microsoft Windows Admin Center v1.2.0 |
May 30, 2022 |
XClarity Integrator for Microsoft Windows Admin Center v1.1.0 |
May 30, 2022 |
XClarity Integrator for Microsoft Windows Admin Center v1.0.4 |
May 30, 2022 |
XClarity Integrator for Microsoft Windows Admin Center v1.0.0 |
May 30, 2022 |
XClarity Integrator Hardware Management Pack for Microsoft SCOM v6.5 |
July 17, 2022 |
XClarity Integrator Hardware Management Pack for Microsoft SCOM v6.3.1 |
May 30, 2022 |
XClarity Integrator Hardware Management Pack for Microsoft SCOM v6.3.0 |
May 30, 2022 |
XClarity Integrator Hardware Management Pack for Microsoft SCOM v6.2 |
July 17, 2018 |
XClarity Integrator Hardware Management Pack for Microsoft SCOM v6.1.1 |
July 17, 2018 |
XClarity Integrator Hardware Management Pack for Microsoft SCOM v6.1 |
July 17, 2018 |
XClarity Integrator Hardware Management Pack for Microsoft SCOM v6.0 |
July 17, 2018 |
XClarity Integrator for VM vCenter v6.2.0 |
May 30, 2022 |
XClarity Integrator for VM vCenter v6.1.0 |
May 30, 2022 |
XClarity Integrator for VM vCenter v6.0.0 |
May 30, 2022 |
XClarity Integrator for VM vCenter v5.5.0 |
October 30, 2021 |
XClarity Integrator for VM vCenter v5.4.0 |
October 30, 2021 |
XClarity Integrator for VM vCenter v5.3.1 |
October 30, 2021 |
XClarity Integrator for VM vCenter v5.2.0 |
October 30, 2021 |
XClarity Integrator for VM vCenter v5.1.0 |
October 30, 2021 |
XClarity Integrator for VM vCenter v5.0.2 |
October 30, 2021 |
XClarity Integrator for VM vCenter v5.0 |
October 30, 2021 |
XClarity Integrator for VM vCenter v4.3.1 |
October 30, 2021 |
XClarity Integrator for VM vCenter v4.3 |
October 30, 2021 |
XClarity Integrator for VM vCenter v4.2 |
May 26, 2018 |
XClarity Integrator for VM vCenter v4.1.1 |
May 26, 2018 |
XClarity Integrator for VM vCenter v4.1 |
May 26, 2018 |
XClarity Integrator for VM vCenter v4.0 |
May 26, 2018 |
Product |
End of support |
XClarity Energy Manager v1.3.0 |
August 8, 2019 |
XClarity Energy Manager v1.2.0 |
August 8, 2019 |
XClarity Energy Manager v1.1 |
August 8, 2019 |
XClarity Energy Mobile v1.3.2 |
August 8, 2019 |
Product |
End of support |
XClarity Administrator v3.6.0 |
February 28, 2024 |
XClarity Administrator v3.5.0 |
February 28, 2024 |
XClarity Administrator v3.4.0 |
February 28, 2024 |
XClarity Administrator v3.3.0 |
February 28, 2024 |
XClarity Administrator v3.2.0 |
February 28, 2024 |
XClarity Administrator v3.1.0 |
February 28, 2024 |
XClarity Administrator v2.8.0 |
September 14, 2021 |
XClarity Administrator v2.7.0 |
September 14, 2021 |
XClarity Administrator v2.6.0 |
September 14, 2021 |
XClarity Administrator v2.5.0 |
September 14, 2021 |
XClarity Administrator v2.4.0 |
September 14, 2021 |
XClarity Administrator v2.3.0 |
September 14, 2021 |
XClarity Administrator v2.2.0 |
September 14, 2021 |
XClarity Administrator v2.1.0 |
September 14, 2021 |
XClarity Administrator v2.0 |
September 14, 2021 |
XClarity Administrator v1.4.0 |
March 9, 2019 |
XClarity Administrator v1.3.2 |
March 9, 2019 |
XClarity Administrator v1.3.1 |
March 9, 2019 |
XClarity Administrator v1.2.1 |
March 9, 2019 |
XClarity Administrator v1.2.0 |
March 9, 2019 |
XClarity Administrator v1.1.1 (fixpack) |
March 9, 2019 |
XClarity Administrator v1.1.0 |
March 9, 2019 |
XClarity Administrator v1.0.2 (fixpack) |
March 9, 2019 |
XClarity Administrator v1.0.1 (fixpack) |
March 9, 2019 |
XClarity Administrator v1.0.0 |
March 9, 2019 |
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Terms and conditions
The Lenovo statement of limited warranty
To review the systems base warranty in the Lenovo license agreement, go to Warranty Policy.
Services warranty service agreement terms and conditions
To review the service agreement for warranty extensions and upgrades, go to Data Center Support.
Warranty information
Warranty status and expiration
To use the Warranty and Parts lookup Support portal, the four-digit machine type and serial number is required. Use the following link to access the Warranty and Parts Lookup portal.
For System x and ThinkServer products, go to Warranty Lookup.
For Warranty upgrade information, go to Upgrade Warranty.
For General warrant information, go to Service Support.
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