Lenovo ISG Support Plan - LOC-A (Lenovo Open Cloud Automation)

Lenovo ISG Support Plan - LOC-A (Lenovo Open Cloud Automation)

Lenovo ISG Support Plan - LOC-A (Lenovo Open Cloud Automation)

 

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Overview

 

Lenovo Open Cloud Automation is a no-code software solution that helps to securely accelerate the deployment of distributed Edge infrastructure, at scale. The main users that it serves are the deployment architect, the field technician, and the deployment project manager. With Lenovo Open Cloud Automation, distributed Edge infrastructure is deployed faster, with fewer resources required while also reducing the overall CO2 emissions of the process.

Lenovo Open Cloud Automation achieves this by embodying a simplified deployment process and by automating the steps of the process too complex for humans to execute without mistake. This delivers a standardized experience for both the infrastructure admin team and the field technicians, while still being customer, deployment, and site specific.

Support of LOC-A software requires a Subscription and Support license purchased to be used in conjunction with your purchased Lenovo HW solution. Please contact your Lenovo sales representative for further details.

Please see the scope of support tab for details of what is included for support.

Please see the Entitlement tab for details on what to have ready before you call for support.

Lenovo provides support in English globally (24x7) Support response times are as follows:

  • Lenovo provides support in English worldwide (24x7)
  • Expected response times are as follows:
    • ​Severity 1 issues: 1 business day
    • Other issues: three business days

Contacting support

  • Go to https://datacentersupport.lenovo.com
  • Search for “LOC-A - Lenovo Open Cloud Automation” in the search field
  • You will see both Lenovo phone number for support for your country and the option to submit an electronic support ticket

License Download

You should receive one e-mail notification from Lenovo system which will include an authentication code to register Electronic Software Delivery (ESD).

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Scope of support

 

Technical Support for software means the provision of telephone or web-based technical assistance by Lenovo to the Customer’s technical contact(s) with respect to any software defects, errors, and product problems exhibited on supported Lenovo configurations.

Technical support does not cover help with the initial installation of the product, software how-to, training, and or configuring the production environment. Please contact your local Lenovo Sales Representative or Lenovo Business Partner for the best service offerings if you need assistance in these areas.

LOC-A Support includes following components:

  1. LOC-A products which are developed by Lenovo. Lenovo will provide software support and bug fixes for the following SW components.
    1. LOC-A 3.3

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References

 

 

 

LOC-A 3.3

For LOC-A Core Framework: 

LOC-A 3.3 Core Framework User Guide

For VCF:

LOC-A 3.3 for VCF User Guide

LOC-A 3.2

For LOC-A Core Framework: 

LOC-A 3.2 Core Framework User Guide

LOC-A 3.2 for Edge Cloud Setup Template (Excel Sheet)

LOC-A 3.2 Registration Devices Sample (Excel Sheet)

LOC-A 3.1

For LOC-A Core Framework: 

LOC-A 3.1 Core Framework User Guide

LOC-A 3.1 for Edge Cloud Setup Template (Excel Sheet)

LOC-A 3.1 Registration Devices Sample (Excel Sheet)

LOC-A 3.0

For LOC-A Core Framework: 

LOC-A 3.0 Core Framework User Guide

LOC-A 3.0 for Edge Cloud Setup Template (Excel Sheet)

LOC-A 3.0 Registration Devices Sample (Excel Sheet)

LOC-A 2.9

For LOC-A Core Framework: 

LOC-A 2.9 Core Framework User Guide

LOC-A 2.9 for Edge Cloud Setup Template (Excel Sheet)

LOC-A 2.9 Registration Devices Sample (Excel Sheet)

LOC-A 2.8

For LOC-A Core Framework: 

LOC-A 2.8 Core Framework User Guide

LOC-A 2.8 for Edge Cloud Setup Template (Excel Sheet)

LOC-A 2.8 Registration Devices Sample (Excel Sheet)

LOC-A 2.7

For LOC-A Core Framework: 

LOC-A 2.7 Core Framework User Guide

LOC-A 2.7 for Edge Cloud Setup Template (Excel Sheet)

LOC-A 2.7 Registration Devices Sample (Excel Sheet)

LOC-A 2.6

For VCF:

LOC-A 2.6 for VCF User Guide

LOC-A 2.6 for VCF Release Note

For LOC-A Core Framework:

LOC-A 2.6 Core Framework User Guide

LOC-A 2.6 for Edge Cloud Setup Template

LOC-A 2.6 Registration Devices Sample

LOC-A 2.5

For VCF:

LOC-A 2.5 for VCF User Guide

LOC-A 2.5 for VCF Release Note

LOC-A 2.5 for VCF Planning Checklist

For Edge:

LOC-A 2.5 for Edge User Guide

LOC-A 2.5 for Edge Cloud Setup Template

LOC-A 2.4

For VCF:

LOC-A 2.4 for VCF User Guide

LOC-A 2.4 for VCF Release Note

LOC-A 2.4 for VCF Planning Checklist

For Red Hat OpenShift Container Platform:

LOC-A 2.4 for Red Hat OpenShift Container Platform User Guide

LOC-A 2.4 Deployer for RHOCP Release Notes

 

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Compatibility

 

- ThinkSystem servers

Endpoint Minimal LOC-A version LOC-A support Minimum Firmware Level
SD530 1.0 Supported (VCF)

TEE148M (UEFI)

TEI392M (XCC)

SR630 2.0 Supported (Red Hat)

IVE152L(UEFI)

CDI346L (XCC)

SR650 2.0 Supported (Red Hat)

IVE152L(UEFI)

CDI346L (XCC)

ThinkAgile VX Series

VX630

VX650

Supported  

 

- Edge Servers

Endpoint Minimal LOC-A version LOC-A support Minimum Firmware Level
SE350 2.5 Supported (Edge)

TEI386N(XCC)

HYE122G(UEFI)

SE450 2.6 Supported (Edge)

USX332X(XCC)

CME114G(UEFI)
SE350 V2 2.9 Supported (Edge)

IYX328M(XCC)
IYE110F(UEFI)

SE360 V2 2.9 Supported (Edge)

IYX328M(XCC)
IYE110F(UEFI)

SE455 V3 3.0 Supported (Edge)

MBX308L(XCC)
MBE110H(UEFI)

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Entitlement

 

IMPORTANT: With your software purchase, you should have received an email with your electronic Proof of Entitlement (ePOE) which contains the Lenovo and IBM customer numbers.

See example below. Your Lenovo and/or IBM customer number is required to receive support.

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To view your entitlement status, please visit:

https://datacentersupport.lenovo.com/us/en/warrantylookup

If your contact e-mail is not correct, your entitlement is not created correctly, if you need a copy of the ePOE, send an e-mail to SW_override@lenovo.com and include the following information to receive a new copy of the ePOE.

  • Customer name
  • Order number
  • Describe nature of problem
  • New end customer contact (if appropriate)
  • New end customer e-mail (if appropriate)

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End of Support

 

 

LOC-A has 1-year lifecycle for each released version, customers are recommended to upgrade to the latest SW version supported

End of Service
LOC-A 3.3 12/20/2025
LOC-A 3.2 9/30/2025
LOC-A 3.1 7/5/2025
LOC-A 3.0 3/29/2025
LOC-A 2.9 1/22/2025 
LOC-A 2.8 9/28/2024
LOC-A 2.7 6/28/2024
LOC-A 2.6 4/7/2024
LOC-A 2.5 9/30/2023
LOC-A 2.4 4/29/2023
LOC-A 2.3 10/18/2022
LOC-A 2.2 6/15/2022
LOC-A 2.1 1/15/2022
LOC-A 2.0 6/30/2021
LOC-A 1.0 for VCF 3/24/2021

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Download the PDF

Document ID:HT509884
Original Publish Date:03/23/2020
Last Modified Date:01/24/2025