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      How can I get a Product Recovery CD, DVD or USB from Lenovo

      Description

      A recovery media is a general term for media containing a backup of the original factory condition or a favored condition of a computer as configured by an original equipment manufacturer (OEM) or an end-user. OEM media allows the user to:

      • Reformat the hard drive.
      • Reinstall the operating system.
      • Pre-loaded software as it was when it was shipped. 

      Some Lenovo machines have a separate partition on the hard drive. This partition contains the factory installed system and program files (Product Recovery program). The Product Recovery program runs independently of the operating system. We have covered this process below.

      Most new computers are no longer provided with recovery disks for your operating system when you purchase. This is because your recovery media is now built into a hidden partition on your Hard Disk Drive.

      You can copy your computer’s recovery partition to the a CD, DVD or USB driver , creating a backup copy. After you create the backup copy, Windows will allow you to remove the recovery partition from your computer, freeing up gigabytes of space.

      If you are unable to boot your computer you can use this recovery media to recover your default factory settings that came with the laptop

       

      Applicable Brands

      • All Lenovo Desktops and Laptops

      Applicable Systems

      • All

      Operating Systems

      • All

      Solution

      A. How can I get the recovery media CD, DVD or USB ?

      Request for a CD, DVD or USB

      Europe, Middle East, Africa (EMEA) region please visit this online portal to place a request https://www.lenovorecovery.com/Extranet/Home.aspx

      Other regions contact the support center

      B. How do restore to factory default settings using the backup partition

      Some Lenovo machines have a separate partition on the hard drive. This partition contains the factory installed system and program files (Product Recovery program). The Product Recovery program runs independently of the operating system.

      Introduction to Lenovo OneKey Recovery 4.0 Restoring System for Desktops  - (Idea\Lenovo Desktops)

      Introduction to Lenovo OneKey Recovery 8.0  - (Idea\Lenovo Laptops)

      How to use the pre-boot service partition to recover your software  - (Think Machines)

      C. How do create recovery media 

      How To Create A System Image/ Repair Boot Disk in Windows 7,8 and 10

      How to create USB Recovery Media for Windows 8/8.1 to recover a Think system

      How to create USB Recovery Media for Windows 8/8.1 to recover an Idea system


      How to create a USB Recovery Drive and use to recover a Windows 10

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      • Alias ID: MIGR-4M7HWZ
      • Document ID: HT035659
      • Last Updated :13 May 2016
      • © 2016 Lenovo