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      Troubleshooting by symptom - Desktops and Workstations

      Basic troubleshooting
      Choose a symptom to begin troubleshooting. If you do not see your symptom, then visit Troubleshooting by topics, or try searching support.

      Audio is not available
      Blue screen, lock up, or hang
      CD or DVD cannot burn or play
      Clearing your CMOS
      D-Link Bluetooth USB adapter is not properly recognized by the operating system
      Ethernet will not connect
      Mouse does not work
      Hard drive failed or is failing
      Rescue and Recovery will not backup properly
      Intermittent problems with system
      Memory is not recognized
      Modem will not connect
      Noise seems to be excessive coming from the system
      Serial port is not being recognized
      System will not startup
      Token ring is not being recognized
      USB 2.0 devices not functioning after installing retail version of Microsoft Windows 2000
      USB device is not recognized
      Video display has color change or is not available
      Virus, worm, or spyware infection

      Advance troubleshooting

      Unable to find a solution? Visit the following URLs for the advance troubleshooting guide

      fw.jpg ThinkPad
      fw.jpg ThinkCentre
      fw.jpg ThinkStation

      Did you know?
      Access IBM icon on desktop
      You can access troubleshooting tools and system information (without being connected to the Internet) by double-clicking the Access IBM icon on your desktop.

      Need more help?

      Goto ThinkCentre driver and software downloads
      Goto NetVista driver and software downloads
      Goto ThinkCentre Customer Replaceable Unit (CRU) parts installation and removal movies
      Goto NetVista Customer Replaceable Unit (CRU) parts installation and removal movies
      Goto Warranty information and status lookup for desktop systems


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      • Alias ID: MIGR-57629
      • Document ID: HT080219
      • Last Updated :17 Jun 2014
      • © 2016 Lenovo