Cisco AnyConnect VPN client may fail to connect and report an error. The error message may be generic such as “Connection attempt has failed” or “AnyConnect was not able to establish a connection to the specified secure gateway”.
The above symptom is associated with, but not limited to, the following systems:
System is configured with:
Microsoft Windows 8
Microsoft Windows 8.1
Some versions of Cisco AnyConnect VPN client cannot make a VPN connection when the Internet Connection Sharing (ICS) service is started. The Internet Connection Sharing (ICS) service is started when the Mobile Hotspot feature of Access Connections or Lenovo Settings is used.
The user should disable the Mobile Hotspot feature, stop the Internet Connection Sharing (ICS) service, and then attempt to make the VPN connection again.
Lenovo provides a Mobile Hotspot feature as part of Access Connections (on Microsoft Windows 7) and Lenovo Settings (on Microsoft Windows 8 and 8.1). This software uses the Internet Connection Sharing (ICS) service of Windows to share your PC’s internet connection with other devices. The Cisco AnyConnect VPN client cannot make a connection whenever this service is started. Turn off or disable the Mobile Hotspot feature before attempting to make a VPN connection. It may also be necessary to stop the Internet Connection Sharing (ICS) service using the following steps:
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