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      Norton Studio log-in issues with Microsoft Windows 8 - ThinkCentre, ThinkStation, ThinkPad

      Symptom

      The user logs into Norton Studio successfully.  After a few minutes, the user receives a log-in window pop-up message and they are unable to log in again.

      Affected configurations

      The above symptom is associated to the following systems:

      • All ThinkCentre
      • All ThinkStation
      • All ThinkPad

       

      Operating Systems:

      • Microsoft Windows 8
      Solution

      None.

      Workaround

      The user should update to the latest version in the Microsoft Windows 8 App Store as instructed below.

      1. Click “Store” in the Metro start screen.
      2. Click “Update” at the right-upper corner of the Store screen.
      3. Choose “Norton Studio” in the list of updates.  Then, click on “Install” at the bottom of the page.
      4. After a few seconds, the install is completed.

       

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      • Alias ID: SF13-D0103
      • Document ID: HT077865
      • Last Updated :17 Jun 2014
      • © 2015 Lenovo