SugarSync stops working if network is not accessible - ThinkCentre, ThinkStation, ThinkPad, Idea Tablet, IdeaPad, IdeaCentre


Local network and/or no internet access causes SugarSync, version prior to 2.0, to fail.

Affected configurations

The above symptom is associated to the following systems:

  • All ThinkCentre
  • All ThinkStation
  • All ThinkPad
  • All Idea Tablet
  • All IdeaPad
  • All IdeaCentre

Operating Systems:

  • Microsoft Windows 7
  • Microsoft Windows Embedded Standard 7
  • Microsoft Windows 8

The user should download the latest version of SugarSync from, version 2.x, which will resolve this issue.


Below are workaround instructions for this issue:

  1. Close Lenovo Cloud Storage by SugarSync.
  2. Ensure network connectivity has Internet access.
  3. Restart Lenovo Cloud Storage by SugarSync.
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  • Alias ID: SF13-D0083
  • Document ID: HT077604
  • Last Updated :17 Jun 2014
  • © 2015 Lenovo