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      Troubleshooting wireless connectivity issues


      If you're having trouble connecting to Wi-Fi with the symptoms below, try the solutions provided.

      • Unable to detect any wireless name/SSID
      • Wi-Fi icon on your screen is orange or has an exclamation point
      • Unable to connect to wireless any networks

      Since this issue could be caused by several possibilities please follow all the methods documented in the solution section to see which resolves your issue.

      If you are able to connect but is experiencing frequent intermittent / drop signals please follow Frequently drop or intermittent wireless connection Window 7, 8 and 10

      Affected Brands

      • All Lenovo Desktop and Laptops

      Operating Systems

      • Window 7
      • Windows 8 & 8.1
      • Windows 10


      Let’s start with some quick troubleshooting to make sure basic rules are adhered to be able to connect to a wireless network

      1. Make sure Wi-Fi is turned on your device How to enable and disable Wi-Fi

      2. Make sure flight mode is turned off

      3. Make sure your selecting the correct wireless name in range and using the correct network password to connect, Wireless networks with low signals will show connected but you will not be able to browse the internet

      4. Check your router and modern, Make sure the lights are as mentioned in the user guide of your service provider

      5. Please ensure your inputting the write password key. At times if you enter the wrong password it will show connected but you will not be able to browse the internet

      First figure out if the problem is with your Lenovo Device or the Wi-Fi network:

      • Device/Machine problems: Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If any other devices can connect to and use the wireless network, the problem is most likely specific to your device.

      • Network/Router problems: Check to see if your device can connect to a Wi-Fi network at another location, like a friend's house or a public network. If it can, the problem is most likely specific to the Wi-Fi network.

      Then try the troubleshooting steps below based on whether the problem is with your device or the network.

      Please click to expand:-

      Troubleshoot problems with Lenovo Device Problems

      Troubleshoot problems with the Network/Router

      Related Links


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      • Alias ID:
      • Document ID: HT077344
      • Last Updated :11 Nov 2016
      • © 2016 Lenovo