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      Troubleshooting wireless connectivity issues


      If you're having trouble connecting to Wi-Fi with symptoms below, try the solutions provided.

      • Unable to detect any wireless name/SSID
      • Wi-Fi icon on your screen is orange or has an exclamation point
      • Unable to connect to wireless anynetworks

      Affected Brands

      • All Lenovo Desktop and Laptops

      Operating Systems

      • Window 7
      • Windows 8 & 8.1
      • Windows 10


      Lets start with some quick troubleshooting to make sure basic rules are adhered to be able to connect to a wireless network

      1. Make sure Wi-Fi is turned on your device How to enable and disable Wi-Fi
      2. Make sure flight mode is turned off
      3. Make sure your selecting the correct wireless name in range and using the correct network password to connect, Wireless networks with low signals will show connected but you will not be able to browse the internet
      4. Check your router and modern, Make sure the lights are as mention in the user guide of your service provider

        Note: If you have just upgraded to Windows 10 and is unable to coneect to a wireless connect follow the link below

        No Wi-Fi/Wireless Available after Windows 10 Update from Windows 7, 8, or 8.1.

      First figure out if the problem is with your Lenovo Device or the Wi-Fi network:

      • Device problems: Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If any other devices can connect to and use the wireless network, the problem is most likely specific to your device.

      • Network problems: Check to see if your device can connect to a Wi-Fi network at another location, like a friend's house or a public network. If it can, the problem is most likely specific to the Wi-Fi network.

      Then try the troubleshooting steps below based on whether the problem is with your device or the network.

      Troubleshoot problems with Device Problems

      Troubleshoot problems with the Network/Router

      Related Links

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      • Alias ID:
      • Document ID: HT077344
      • Last Updated :30 May 2016
      • © 2016 Lenovo