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      Unknown device is listed under Windows Device Manager in Lenovo Solution Center (LSC)

       

      Symptom

      There is an unknown device listed in Lenovo Solution Center (LSC) when the user clicks on Check-up and then Device Manager, as the drive is not installed, but no such device can be found under Windows Device Manager.

      This is a false report from LSC.

       

      Affected Configurations

      The above symptom is associated with, but not limited to, the following systems:

      • ThinkPad

      Affected Systems (machine types, model types):

      • ThinkPad X1 Carbon (Type 34xx) Touch
      • ThinkPad Twist S230u
      • ThinkPad Helix (Type 3xxx), X1 Helix (Type 3xxx) and X1 Helix (Type 3xxx) 3G

       

      System is Configured With
      • ThinkPad models with LSC installed

       

      Applies to
      • Microsoft Windows 8

       

      Additional Information

      This issue will be resolved in a future LSC update.

       

      Solution

      None

       

      Workaround

      The user can disable the message from LSC by enabling the Remind Me option provided on the same page of the LSC Device Manager function.

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      • Alias ID: SF13-T0013
      • Document ID: HT076749
      • Last Updated :19 Nov 2014
      • © 2015 Lenovo